Focus Eye Centre

Overall experience is a 3/5.1. Communication; getting through to their office is virtually impossible. You can leave voicemail after voicemail, email after email, and still wait literal weeks for a response... It took 3 emails and 1 voicemail over the span of 2 weeks to finally get a response,2. Punctuality; when you go to your appointments, be prepared to wait excessively long times to be seen. They bounce you around the office to different areas to see different people, which is fine, but do not give you any sort of indication of how long you will need to wait. On one of my last visits before the surgery itself, I was sat down in a chair, then told to go back and wait in the waiting room as she needed to go back to the last desk to retrieve my data, only for her to come back and start helping someone else, and for me to sit there for 30 minutes and then eventually be seen by a totally new person? Seems very disorganized.3. Surgery; I am pleased with the surgery and outcome - the doctor and nurses were very compassionate and informative on surgery day and I felt well-prepared to succeed with my healing process. I haven't had many issues since my surgery, and the few things that aren't great" are all things they told me may take time. Hoping they resolve themselves soon enough."

The extra care received was outstanding. No pressure sales and professional manner. A years worth of eye drops. This clinic is committed to each client. To provide individual care to the best of their ability, post care included!

Trusting Focus Eye Center & Dr. Cheung was the biggest mistake I have ever made in 60 years. I am a pilot that can no longer fly and a contractor with greatly reduced capabilities. Huge mistake!!!!!!!!!!

Fantastic staff. Fantastic care. Very knowledgeable. Surgery without long waiting period. I would give them more than 5 if that was possible.

Terrible place they just want your money and will cost you more for new glasses after they wreck your vision. No follow up calls to set appointments no return calls after issues.

I could not be happier with the results!From my first pre examination the information they gave me and time they took to explain everything in detail made me feel at ease and confident that I was in the best hands possible for the procedure. These people genuinely care about your well-being and satisfaction. Best of all it was quick, painless and LIFE CHANGING!!!

After almost a year and a massive prescription, I am able to see without glasses. It was an overwhelming experience as I have never been able to see 3 ft in front of me since I was 6 years old. I still have a few small artefacts in my vision at night and slight dry eyes, but this is nothing compared to not being able to see at all.Overall my experience was great. I live out of town and they made exceptions for me throughout the year for the follow-up appointments.Two of my family members recommended Focus Eye Centre to me, which is why I am willing to travel 2 hours one way to Kingston for my laser eye surgery. I had to take time off work, but it was well worth it.

I had such a great experience! The staff was Super friendly and supportive every step of the way. Especially during covid-19, I was very impressed with the level of cleanliness and social distancing at the office. A special thank you to Michelle Owen who was so warm and friendly and answered all of my questions and always put me at ease! Highly recomend!

I have had a great experience with Focus Eye Centre! Very professional, helpful and friendly. They helped me choose the best option for me and I ended up with perfect results. I couldn’t be happier!