Urban Metals Ltd

DO NOT GIVE THEM YOUR MONEY! This company did not provide the services I paid for, has kept my money and has failed to respond to a court action to retrieve my money That's the short version. The long story is below.I read the reviews and thought I'd picked a winner here. I'm happy to hear that others have had a good experience. Unfortunately mine has been very different. Different enough to warn you about.I had Fadhil give me a quote for a truck rack back in March. I had to drive all the way out to his shop in PoCo to drop off my deposit because he's not set up for credit/debit and doesn't do e-transfers. I said I needed it asap, because my busy season was coming up. I tried to get in for the fitting but it was put off.After nearly 3 weeks of not hearing back, I called them to find out what was going on. I didn't get a response so I called again. Still nothing.  Then I emailed.Finally I got a reply. I was told the materials were on order and they'd let me know when they'd be ready for installation. By this time I'm getting busy at work and need that rack.Weeks go by and I hear nothing. By the time late June rolls around, I've had it. It's too busy at work to bring the truck in now. I ask for my money back. Again I have to contact them multiple times by phone and email over several weeks to follow up on getting my money back.After numerous delays, I was told they were just cutting the cheque, then that the cheque was in the mail. Well the cheque was in the mail for three weeks.The receptionist swore up and down that they mailed it when they said they did and that it was just taking a really long time to get to me. She even told me that they'd sent cheques to other companies that same day and they didn't arrive for two weeks!When I finally got my cheque, Fadhil had deducted $124.70 for materials and there was a Post-it Note saying to call before cashing the cheque.I called and was told not to cash the cheque until the next day or later so they could have the proper funds in the account. (Something you think you'd do before sending the cheque!)I followed instructions only to find out that the cheque had bounced and my bank had charged me $5 for the NSF.As this matter escalated, I repeatedly asked to be called back about things. I first asked the receptionist to call me back. This happened several times and not once did she do so even after I brought it to her attention that she kept saying she would return my calls but never did.After this happened a few times, I asked speak directly with Fadhil. The receptionist would say he'd call me back and then I repeatedly didn't hear back. Finally I insisted on getting his number to speak with him directly.After a lot of excuses, Fadhil's receptionist told me that she wasn't allowed to give me his phone number!I explained that the cheque had bounced and that this was getting into legal territory and I needed him to call me back for real. She promised up and down he'd call me back in two minutes, which she'd promised before.I got off the phone and, as usual, he never called me back.This whole episode has been very disappointing. It's also alarming because Fadhil has nearly $900 of mine and I can't get anyone from his company to contact me about this.As it stands now, I've had little choice but to file a small claims action since I haven't heard back about my deposit. The owner has simply ignored the claim so I am escalating the legal action.Obviously it was a huge mistake and a waste of a lot of time and energy going with Fadhil. I trusted him to come through based on the reviews posted here, but good reviews obviously don't guarantee that things like this won't happen.Don't make the same mistake I did. There are other companies to go to if you're wanting metal fabrication. I can't vouch for them but I can certainly warn you about Urban Metals. Run!

Best Ironworks company by far, Fadhil and his staff took care of my home and made it really stand out with beautiful railings. Highly recommend!!

we did work for them and they do not pay the bill fadhil do not return our callsGeorge