Sound Care Medical and Imaging Centre

This place helped me so much from conceiving to throughout my pregnancy and postpartum journey. I also struggled with conceiving so I am even more grateful this place helped to bring me my sweet beautiful and healthy daughter. The clinic is always clean, they always answer their phones, and it’s very organized. The care I received from Dr. Haebe and his team was excellent and comprehensive. I was seen regularly throughout my pregnancy and I felt really well cared for. Sometimes wait times can be long but it’s understandable. I have always hoped to have at least 2 kids so I am really looking forward to the care provided from here again when I get pregnant with my next!

I have usedtheir ultra sound services in the past. Recently, I needed them again. I have always been impressed with the cleanliness of the place.The reception staff are , pleasant and professional. The technician made every effort accommodate me since there was some pain involved, due to my injury. This would certainly be my first choice for medical services.

This is my second pregnancy with a different family doctor who referred me to this practice. Overall, my experience wasn’t terrible but it left me feeling a little disappointed.I had my 20-week anatomy scan today. You have to understand that parents are VERY excited to see their babies, especially at this time point because of their development and movement. Our appointment was 40 mins long and my husband and I spent the 39 mins of it in silence. My husband was able to peek over the shoulders of the technician (the usual TV monitor was off) but I was unable to see anything. Halfway through I asked if I would be able to see my baby and she said she would show me at the end. I got to see my baby for about a min at the end with a short blurb of “here is the head and legs”. I had to ask to see the arms and made a comment about seeing the heart. Maybe this was a one off situation because there was also a student working with the technician at the same time, but I was very disappointed.For my first pregnancy, I went to the women’s ultrasound clinic where the technician showed me the entire exam and explained to me the entire anatomy of what she was measuring during her process. She even showed me where my placenta was. I got to see my baby move and experience watching my baby for the entire time.The first two technicians I had here gave me the whole show but this was the one I was looking forward to. I left feeling disappointed. What was even the point of bringing my husband with me if we didn’t get to see anything? It was even worse when the technician made comments to the student saying things like “oh look, the baby’s really active right now”. I felt really sad.If I were going to have another pregnancy, I will not be coming back. I’ll be asking for a referral to the Women’s Ultrasound Clinic. Don’t get me wrong, the technicians here were friendly…just not the experience I was hoping for.

I had an amazing experience at Sound Care! They bent over backwards to accommodate me after there was a misunderstanding (mostly my fault) with my appointment at another ultrasound clinic. Maureen was fantastic and called me back within half an hour with a same-day appointment. Once we got to the clinic, the staff were all so lovely! Our ultrasound technician Kathleen was awesome. She took the time to explain everything and put my husband and I completely at ease, (it’s our first baby). I would recommend Sound Care to anyone! Thank you so much for everything!

Booked an appointment over the phone for 230. When I arrived at 215 the lady checked me in, grumpily might I add. 45 mins later I still hadn't gone in while many people scheduled at 3 had been seen. I went to ask her if I'd been forgotten and she told me that there were multiple technicians. I told her that doesn't make sense, she checked and said my appointment was at 3:30. I wouldn't have booked it at this time because I had an important work meeting. Also not sure why she wouldn't have flagged anything seeing as I was there a whole hour and 15 minutes early?Terrible customer service. If you hate dealing with people , why are you in this job??

Today, my boyfriend and I went for my 8 a.m. appointment. When we got to the place around 7:41, there was no one at the reception. We can clearly hear the staff talking. We waited for couple minutes. When it was 15 mins before the time, my boyfriend tried to look for a staff to register us a the reception, he was able to get the attention of the male staff however he sounded irritated due to being interupted in their conversation. Eventually I was registered. There were 5 people that registered after me. The problem was, all of them got called by a nurse except me, despite the fact that my appointment was at 8 and it was already 8:05. I went back to the reception and asked as to why all the other people that registered after me got called even though I was the first person to register for the 8 a.m. appointment. The respond I got was that, there are 4 technicians and that i'll just have to wait. I was honestly upset, so during my ultrasound i could not stop my tears.When the technician asked me why I was upset, I mentioned that I feel that I was ignored because I registered first and the other people that registered after me got called before me. The technician said that she is the manager and that they have a book-off so she was working on it that's why she was late.I believe that 8 a.m. is the 1st appointment for the location and my appointment was at 8 a.m.I only got called after I asked the reception as to why I haven't been called yet.If I did not go back to the reception, will I get ignored until my supposed appointment time was over???The male receptionist had a very unwelcoming attitude, which is not good for that location.Staff conversations can be clearly heard through out the waiting area, some of the topics were not even work related.I will try to find another location that provides better service.

Sound Care decided to cancel my appointment less than 24 hours in advance. If I was the one cancelling there would’ve probably been fees for late cancellation. I need an urgent ultrasound appointment and the person that called me was not empathetic at all. Arrangements should be made to get a replacement tech when one becomes available, but you don’t cancel a patient’s ultrasound that they urgently need. I have a baby that I need to coordinate care for and cannot plan my appointments whenever is convenient for Sound Care! So unprofessional! On a previous visit in January 2023 my sonographer was running late by 1 hour… SC has no respect for people’s time.

Sound Care has been my one-stop medical care center ever since I have arrived and had my health card readied. They have been scheduling my Doctor's/ Nurses' appointments and ultrasounds all through my pregnancy and I could not have asked for better care. I wish my husband were allowed to go in with me during my appointments but alas the covid protocols forbade him.Nonetheless, HIGHLY recommend this place for good health care. I loved my friendly, kind sonographers (aka medical detectives) and the nurses specially the ones who work under Dr. Baker.Thankyou Soundcare team for the reassurances and the incredible care!

Beautiful place, the staff was friendly made me feel so comfortable, I've been there many times always feel welcome, highly recommended.

Call somewhere else" was what I was told when I called for an appointment. I guess that they just do selective ultrasounds. Very unwelcoming. I absolutely will call elsewhere!"