William Lutsky Family YMCA

My child has been to sports class, arts class and been to childminding regularly.. she’s been having wonderful experience with the programs and staff overall. The staff are very caring, respectful and offer a welcoming environment. We as a family feel very comfortable there.

Very pleased with William Lutsky Family YMCA! The instructors are very good. The facility is clean and maintained. Front desk staff are friendly, personable and helpful.

The gym machines, swimming pool and the locker rooms are well maintained. The staff is helpful and approachable.

The nice thing about this facility is that there are very few people lifting weights here as the demographic consists of primarily older adults. This means that weightlifting equipment is almost always available, but cardio machines are occupied at a higher rate. However, that means that the lifting atmosphere can be a little underwhelming because you'll often be the best lifter in the gym. Their rates are great for children, students, and seniors, but it seems like the average joe's are making up for that by paying more than you would at a similar-caliber facility.

The facility itself is OK and usually not very busy, but it could use some updating as it's looking a little rough / dated in some areas. Lifeguards in the pool are often not very attentive, often too lazy to walk around the pool. In general most of the staff here are very friendly and try to be helpful. Biggest issue is when it comes to payment and membership policies everybody there tells you a different story and if there is any issue none of the front desk clerks can sort out anything on their own, everything is passed on to the supervisor Demera who is just plain rude and has zero customer service skills whatsoever. I thought the Y is supposed to be all about being helpful, caring, belonging etc. LOL. Right from the start of the membership I was told different things and every 2 week billing statement amount was incorrect and had to be corrected for 4 periods. Then, when account was to be put on hold for a period they screwed that up too and account became expired, though Demera had no interest in what happened with that at all. Then when I wanted to reinstate the account and extend the hold they would not do it unless I gave them a credit card number on file (so they could continue to bill me incorrectly directly!) even though I had remaining days already paid for. Their online account website is archaic and lots of glitches. For a non-profit" place

I come here because the theft is relatively low compared to other rec centers. Today boils my blood. I put my coffee mug on top of the water cooler and by the time I got to the car realized I forgot it. 3 min max. I hope whoever has it enjoys the cold sore that is coming your way.

Good gym facility, friendly staff. The majority of the clientele who go are friendly and respectful.Feedback for improvements I would give is:1. Have more than one leg press machine2. I think it would be helpful if time limits were imposed for the Olympic platforms.The reason I say this is there has been a few times where from the beginning of my 60-minute workout to the end the same people have been using the platforms. It is not fair at a standard gym like this for people to utilize it like an OLLY lifting gym. There are many gyms such as Evolve where they have 10+ platforms to accommodate for people who do powerlifting or OLLY lifting.

The weight room floor needs to be swept better/more often. Lots of hair on the ground. Makes ground workouts like Push-ups gross to preform.

YMCA is not just a place to exercise a group of workouts, but also a feeling that I belong to a family who cares about me at all times. Thank you.

Large number of groups accommodating in the locker room after swimming classes together is a burst out moment.please do take some necessary steps.Otherwise,the facility is good and staff are helpful.