Lowe's Home Improvement

A great place to shop for all kinds of goods. Thanks for providing our community with quality items. STOP shopliftings!!

I love this place and the people! Exceptional customer service everytime I'm here! They always seem genuinely interested in my DIY projects and are supportive when I need to repair something in my home on my own, giving advice, setting me up with the tools I need to get the job done and they're always encouraging. The people that work in the garden center are especially helpful and always ready to lend a hand when loading things onto a cart or into my car.And they have clean public restrooms! The store is clean and well organized and if they don't have something they can order it for you. The delivery driver is also a nice guy!

I was at this Lowe’s Saturday 7/8 with my wife and newborn baby. It takes a lot to even convince my wife to get out of the house with our newborn, but I told her I wanted her input on a backyard project we were completing that involved putting posts in planters with quikrete. We gathered what we needed pretty quickly as we were trying to race with our newborns nap schedule. She had picked out these whiskey barrel looking planters that were stacked on the shelf airtight and there was plastic on them. We put them in our cart stacked and quickly grabbed quikrete. We went to the self checkout as there was an open register and were immediately bombarded with rudeness from Linda. We got 4 whiskey barrels and 6 bags of quikrete easy peasy (note that 1 quikrete bag was 80lbs and the 5 others were 50lbs). Linda came over and grabbed the whiskey barrels and demanded we separate them all. She tried to but wasn’t able to, I imagine it was because they were stuck airtight together from being on the shelf like that. She said she was doing this because the barcode was on the bottom of the barrel, which I was aware of. I kindly flipped over all the whiskey barrels and scanned the barcode 4 times, that was not good enough. She said “you need to separate them all.” I tried separating them and was clearly struggling, they had obviously never been separated before. Our newborn began to wake up and fuss and my wife started to get anxious of him crying. My wife kindly asked why we needed to separate the barrels. Linda stated rudely “people shove things in between these to steal them”. We were both shocked by the rudeness and audacity she had. We both explained to her that they were like this stacked on the shelf. She continued to make us separate them which took a few minutes. After finally getting all of the barrels separated she saw that nothing had been shoved in there and we weren’t trying to steal. She made no comment. That was still not good enough…. She took the scanner and scanned the 80lb bag of quikrete 6 times. My wife looked at me completely distraught, she didn’t want to speak up but did. My wife kindly said “you just scanned the 80lb bag 6 times and we actually only have 1 80lb bag and 5 50lb bags”. Linda didn’t say anything, no apology or nothing. She fixed it in the computer and walked over to our newborn and tried to make small talk with my wife about how old he was. Extreme unprofessionalism. We will unfortunately not be coming back to this Lowe’s. Linda made one of our first family outings completely miserable. I understand loss prevention and what people do, but come on Linda, do better. We felt targeted and accused of something we never would do.

Saturday shopping in Brunswick. Lowes was not too busy. Had plenty of goods. Found what we needed. Plenty of employees were available and wanted to help answer questions or locate items. Checking out eas quick. No lines.

I exchange primo water jugs at this location quite often, and every time, the cashier rings them up for me at the self check outs, and he sees me pay every time. This cashier has always made me feel very awkward when I'm checking out, and today he thought I was just going to walk out without paying?? Even though I was walking directly towards him. Not finding interactions at this location very pleasant anymore.

Lowes is great if you know what you are looking for and where it is. The employees are very hard to find to ask for help. When they see you, it seems like they try to avoid you. I felt like I was in a game of hiding seek.

Always have what I need, but it's getting harder to find a cash register that's not self-serve. I don't work for Lowes, so I don't do self-serve.

Bought a brand new fridge from them they were all out so sold us one from the floor lady said bring truck to front door. Ok npShe dragged it from back to front not on a dolly but on the fridge wheels. Dented it didn't care.

Solid lowe's with large garden center and easy access off highway I come here monthly and have had some great recent interactions with staff- friendly and helpful folks- well staffed and well stocked store. Good quality lumber as compared with other Lowe's in Maine.