Urban Barn London Wonderland

Half our furniture is from Urban Barn. Great collection. Wait for their sale if you want to save a bundle. We bought our white sofas from here. They come with a 5 year spill warranty of sorts. They won’t clean some specific stains but coffee/drink stains are good enough to warrant a visit from the cleaners.

Delivery is a joke.Paid for delivery, however they neglected to inform me they only deliver Tue + Thurs 9-4. How convenient.Had to drive to London to pick item, exactly how I wanted to spend my Saturday.Sales staff were pleasant enough, no complaints about the product. Just not worth it if you're out of town.

Great customer service! Thanks so much for your help Mary.We purchased a Canadian made couch that we love and it will be delivered in 2 weeks!

I have bought products from this store in another location (Barrie). The staff in Barrie was very inviting. The London store however, had 3 staff members behind the counter talking about their weekend adventures and did not acknowledge myself or my friend. Very poor customer service. There are so many similar stores in London that I don't believe I will ever visit this store again.

Came here about 3 weeks now to get a dinning table, as soon as you walk in the stuff was Friendly and helpful. Only thing is that the store is tiny they don't have a lot of options to look at and they definitely need to work on their delivery scheduling.

I wanted to look for a mood light for a night table, something that wasn’t too bright - something to provide a warm glow in a dark corner. I found what I was looking for and a young lass went to check to see if they had any in stock. I leisurely toured the store and ran into the longtime manager - a lovely woman. I was sitting in an accent chair that I love & she told me she had one in her home - it is the most luxurious & insanely comfortable chair that I have ever encountered (Mondo) she explained that the covers are removable and machine washable. The sofas are on sale and I am seriously considering buying 2 for my new addition I’m having done! Anywhew as I looked over at the checkout, there was the young lass, standing next to a box on the counter and she was beaming. They had my light in stock and I could take it home with me. She managed my expectations and then she exceeded them! Bravo! I love the Look neon Wonderland store!

I was looking for a specific item in the store, and your sales clerk, Emma, was so wonderful and helpful and knowledgeable. Because of the suggestions she made it made my purchase that much easier.

Staff is super friendly and helpful here. The furniture is durable and cute. The couches have life time warranty for certain aspects like frame, structure, and filling. They offer diamond kote warranty for upholstery also. The caveat is some of their furniture is imported and those pieces may be poorer in quality, so be sure to keep an eye out for Canadian or locally made. They off white glove delivery service for an additional fee.

Great experience. Came in looking for a specific couch to purchase. I was hesitant on purchasing a couch without sitting and feeling the quality but the lady ensured I would be happy with it and even provided me a fabric swatch to take home to see if it would work well in my space.Ended up purchasing the couch in confidence that the sales representative knew her knowledge and customer experience reviews on the couch.

Customer service is very important to me. I love what I bought, the store is beautiful, and our sales associate (Emma) was a ray of sunshine throughout it all. So helpful, cheerful and friendly!