Econo Central City Self Storage

Polite staff, good security, clean facilities, maintained and large moving dollies available, bright lights that are motion activated so they aren't wasting electricity, and secure lockers that are inside and outside accessible. The rates are good and they are polite if they ever have to call if a charge doesn't go through. (I forgot to update my information when I got my new credit card. My mistake.)

No problems with the units themselves, but the staff I dealt with were pretty rudeEDIT: Ive just come to find out through a credit check that they have falsely charged my credit as if I were delinquent for a month! That unit was spotless and empty before I turned it over and you know it.This will be settled quickly, and rest assured you won’t be seeing a nickel.These guys are some SERIOUS creeps.

The lady wearing eyeglasses who was in the front desk needs more training in customer service. She was disrespectful with the customers like us. We were there in Surrey last week of July 2020 for a week to empty our storage gradually. Some items were donated to Value Village and the remaining personal items were being loaded in U-Haul to bring them to Calgary since we already based over there. She was already informed about this. Some cabinets were put for the meantime in the main hallway so we could remove some items inside the storage when that lady wearing eyeglasses approached me and in very demanding voice that I need to remove the cabinets bec it's blocking the main hallway (it's not true it was placed beside the wall) and I told her it will be loaded to the U-Haul truck soon we were just arranging items who will go first inside the truck. But she told me, You need to remove it now!" Then when she came back she brought with her the maintenance bearded guy. This guy in a very bossy/loud threatening voice told me that

The lockers and space are clean and well maintained but the administration really needs some basic record keeping training.I cancelled my lockers when the price increased by 47% without notice to me (even though we had email communication in the past, they claimed not to have my email address) so I called and said we'd be moving out and updated my address and email.I was told that I have until the end of my paid period to vacate and sign off on the contract.They still charged another month and so I was told I didn't give 2 weeks notice! Even though I had the discussion the month before with the MANAGER about moving out and she told me the process to follow, they still did not cancel the PAD!It was finally sorted out but now I have to wait for a cheque refund. Oh and then she asked for my email address as it wasn't on my record!! UGHNot worth the the hassle to worry about any administrative changes you need to make to your records.Find somewhere else.

This has the worst customer service in the history of humankind. The lady at the front desk, when I walked in was very unfriendly and unkind. I'm sure they don't like their job. I unfortunately signed a contract seeing that the crate would fit in the storage unit but unfortunately, the crate would not even fit through the front doors. They had already charged my credit card. Unfortunately, they were already closed for the day. The next day, I tried to call and the very unfriendly and unkind staff came on again and said I'm just opening up. I'll have the manager call you back". In a very unfriendly way again. She calls me back and leaves a message that they cannot give me a refund. I call back and talked to the manager and she said that their system cannot issue a refund. She says that her system does not allow for refund and even though Moneris can issue a refund

Very clean facility. The woman working at the front desk was very nice and professional. The place looks like it has exceptional security. Its very new looking/well maintained. Nice Website. But they require a credit card to rent. This is a deal breaker because I don't actually have a credit card. This is something that irks me to no end because a credit card offers absolutely no extra security. A person can cancel a card after renting. They can max out the card to prevent new charges. They can have the number invalidated for a new number. It adds no extra security at all yet they require a credit card. I really would have preferred renting from here because of the proximity of my house. Would have been a very long term rental since I live in a condo that lacks space. I do not recommend this place because of this narrow minded policy.

My Father and I have rented from here for many many years now and the staff have always been friendly, very helpful, and informative to our questions and payment options. We've only had one complaint and that was about other people using the facility taking up a full lane so no one could drive by or get through. The matter was handled quickly and efficiently by the staff to notify the people who owned the vehicles, made note of the matter, and apologized for the inconvenience since the people had blocked many people from ease of access to their lockers, us included. We've never had any issues with payment, pests, theft, harassment, or anything else. There's not much more I can say to really say the service is F.A.N.T.A.S.T.I.C!!

Do not rent from here . They are giving out demand letters hiking everyone’s rent by 50 percent or asking them to leave within a month. Global news in now involved. Be careful with this company and their business practices

They keep your credit card information in plain-text in their office. This is an extremely insecure practice. Second, I was charged for the next month even though I provided sufficient cancellation notice. Very sketchy business operations.

I went in to check on availability for a unit. They didn`t have any that size so they asked for a # and would call when 1 became available. A month or so later, while at work I received a missed call. I called back on my break and was told abruptly, we don`t leave messages and you`re out of luck ! I asked he what size they called about and it wasn`t even close to the one I wanted . Terrible customer service and rude.