Simplicity Car Care Edmonton Downtown - Empire Collision

I was lucky enough to get my car fixed at this collision centre after my accident. The customer service from start to finish is incredible. Dealing with car repairs after a collisions can be very stressful but they put my mind at ease the whole time with constant email updates and phone calls to keep me in the loop. I had the pleasure to be served by Mark and Patty. I would definitely recommend this location.

The office staff were very good. I was involved in a multi car collision and they arranged my car repair and car rental between the different insurance companies. The repair appears to be well done and the paint job on my new bumper matches the rest of the car. The repair has a national transferable lifetime warranty which gives me piece of mind.

Walking into Simplicity was like walking into close family and friends. I was so comfortable with every step we had to take with fixing my car after a collision. Once my car was fixed and I got it back someone scraped down my brand new doors, when I phone simplicity, they were as upset for me as I was, they then proceeded to buff out the new damage. Couldn't believe when it came out and the new scratch was gone! They explained everything in detail to me and fixed it in a timely measure. I would defiantly recommend them to anyone I know or even don't know. Amazing people, don't think twice about using there services! Thanks Simplicity for your great service. Stacy

Unfortunately, our insurer recommended that we take our vehicle to Simplicity after a recent collision. Nearly 4 weeks, near zero communication on the repair process and still no vehicle. Do yourself a favour and take your vehicle to a larger more reputable shop.

I recently had my car fixed here and they damaged my vehicle twice!...they repaired the damage from rear ending it but denied responsibility for the damage behind the front bumper AND the insurance did not accept their responsibility for the damage, so I had to pay. It was impossible for me to have caused the damage as there was no exterior damage done to cause the interior cracks on the vehicle. I also saved the insurance company $3000+ by not taking a rental during the 11 week! repair...I do not recommend this place at all! I had my other car fixed (rear ended) at Canwest collision and they did an exceptional job! I would've taken it there but with the damage done on this car I couldn't drive it faster than 30 km/hr and this body shop was closer. I will always have bad things to say about this shop whenever I discuss car repair/insurance with my friends and clients.I dealt with the manager, Mark Durrant. Also when I called to pick up my car (as he was 95% sure it would be done yesterday), he didnt answer. I blocked my number and called 2 seconds later and he answered on the first ring. Very unprofessional and shows a facade of being honest.

At first drop off the team was incredibly helpful although short staffed but kind and courteous, expected repair time was given of 5 days it then took over 2 weeks to have the vehicle completed and returned. During that time not much information was given and the receptionist Latoya was quite rude and rushed over the phone when calling to ask for any updates on my vehicle, I felt as if by calling I was somewhat interrupting her day even though I had been given little to no information as to why my vehicle wasn’t completed or done. The work they did was amazing and I am very satisfied with the mechanics and every one else that helped get my car back together after having the accident. 2 stars removed due to the expected time to complete went well passed 5 days and due to the lack of information and customer care I received from reception.Edit: they also removed the snow brush from my vehicle and did not put back… so make sure to remove everything from the vehicle if you don’t want things missing upon return.

Brought in my car to this location to get my car fixed after an accident and the staff members here were amazing! It was clear that it was my first accident and I had no idea what was going on but Patty and Mark were patient, reassuring, and answered all my questions. Definitely would pick this location for any repairs in the future (but let's hope I won't need any!) Thank you!

Great Service! They were professional and kept me in the loop via email or a quick call. Thankyou to Dan and Rory for going that bit extra for me. I was very happy to see my car fixed and great service. The Reception Gal was very pleasant and helpful. All staff I worked with had a great sense of humor and were able to address my worries. A great experience!Thankyou all!

Hello.I had my vehicle done at the location in Sherwood Ford a couple weeks ago.Although I was less then happy/satisfied with Enterprise Rental company that your company set us up with, Norm at the ShPk location is amazing. He goes above and beyond for his customers! I felt like he truly cared about my vehicle. He ordered the parts ahead of bringing in my vehicle so that it was gone for the shortest amount of time possible, which was truly appreciated. The vehicle was even done before he thought it would be because of his efficiency in pre-ordering.As long as Norm stays in charge of that location, I would hands down absolutely recommend that location to friends & family

I was directed here from my insurance company to get my car repaired after a hit and run. I am SOOO grateful for their compassion and helping me through the whole process. Everyone who works here is just so lovely and they actually care. I couldn't have asked for a better experience after such a stressful time. Thank you so much again Simplicity Car Care, you are amazing, wonderful people.