Fastenal Canada

Went there today, had no idea about the email ordering. Went to the front door with my mask on and knocked on the door. Asked the guy working if I could just tell him what I needed seeing as I had the list in my hand. He told me no

Even as a customer with an account I'd much rather go to raider than this location. Still have there doors locked due to covid and won't let you inside they just sit at there desk and stare at you while your standing outside. What a joke

Worst service ever…. If you have to phone for a bolt and can’t check to see if it matches before the order…. Is ridiculous. They are going to lose a lot of business

Locked doors. No walk-in customers. Don’t bother buying anything here. Give Pacific Bolt Mfg a call and place an order. They’re great.

I have NEVER been spoken to like this before!!! When I asked to speak to the manager, he told me I was speaking to him. This individual is NOT a professional and should take a class in regards to proper communication and etiquette!! I will NEVER buy from this place and advise all others I know to shop elsewhere.

They wont even let you in the door now, I get that its Covid19 times and I arrived with my mask on, sign on door says to email your order. Absolute BS and I will avoid your business for the rest of my life. If there was a no star option I would have chosen that.

Just brutal service since their new manager arrived perhaps 2.5 years ago... old manager was awesome, new manager just brought a can't do attitude, poor customer service, poor knowledge base on products, cant find products previously ordered, I've been doing business there since the old location... I will drive right by to go get product if I can get it elsewhere... Not to mention, you cant buy directly there unlike the other locations...

Since Covid started this company has put up nothing but road blocks to simple purchasing. You can’t buy directly in the store. You can no longer phone and give hardware samples while standing outside to anyone working there. You can’t purchase online unless you have a verified account number. So you apply for an account number and don’t hear anything back. You can email an order, but only if you’re a registered business. So you email your order with business verification and don’t get confirmation of your order. I’m permanently done with this company and the ideologue/s who decided this is a great way to operate.

Appalling service. I ordered about $3000 worth of bolts and racking to build up a stock. The bolts and racking took about three weeks to arrive, although then Fastenal went dark without giving us the labels or completing the sorting.After nearly two months of calling them almost daily they finally showed up with the labels, but instead of sorting by length and diameter they just labelmakered over the labels and only sorted by diameter. Now I've got a bunch of bolts in bags that are only marginally easier to sort through than if they just dumped them all on the ground.I was expecting poor service, like it is Fastenal, but I expected them to at least be able to deliver and sort fasteners.

Curbside pickup only as of August 4th, there's no way I'm going to go online, create an account, find the part number, and place an order for 4 lousy bolts. I understand they want to be careful with Covid, but it seems a little bit drastic to basically cut off any spontaneous walk in business. The person on the phone was kind though!