Modular Tech Systems (Stairkit.com)

I have never written a review before but felt compelled to do so after dealing with Jerry Mueller. I had a similar experience to the other negative reviews on here.I was trying to support a Canadian company, but what can you do. Seriously, find somewhere else, this guy isn't worth the time.

I have never written reviews but this guy named Jerry Mueller really deserves it.A long story short: simply run away; buy this stuff in Home Depot in US or elsewhere, if you can.The owner is arrogant, rude and extremely unprofessional with no clue how to behave with customer; he thinks he is a monopoly in Canada for the product he sells so he can laugh at customer and hung up on customer who was ready to place an order but reasonably asked for discount.Now the story: I was going to purchase a spiral staircase SKY030. It sold, among others, in Home Depot in US (not in Canada because of building code issues) and this company Stairkit in Surrey BC- looks like the only place you can buy this thing in Canada as DIY project since this company is the only dealer for this product in Canada, unlike in US where you have many sources (and therefore competition). At the time of my purchase, Home Depot in US offered 10% discount to this product. This discount made the price of Home Depot significantly better that the price offered by Stairkit (when converted to CAD from US and even adding WA 8% tax).I live in the Lower Mainland so for me it is a little difference to drive and collect this product from Surrey or drive little more to Bellingham, WA and collect it from Home Depot. Therefore, for me, it was reasonable to ask for discount so I could purchase the product locally from Stairkit.Literally, I said: Yes

Complete lack of customer service. Very similar to the other review here, I asked whether there was any room for improvement in the quoted price for a spiral stair kit and Jerry became rude, unprofessional and aggressive. I would have been happy to pay 20-30% more to support a local business but frankly, this is not a business - it's a phone number to a man who believes you need him more than he needs you, and he is very comfortable becoming insulting and disrespectful if you ask any questions about the pricing. For a product that would have shipped directly from the manufacturer in Europe to myself, I thought it was reasonable to ask about pricing. I would have been satisfied with a response as simple as no

Purchased two kits from Jerry and was happy with the product. For another project I purchased a third kit and it had a different railing system with short sections that joined together, and subsequently came apart. Jerry was of no help - I suggested substituting the one piece from the previous kits I had purchased but was told they couldn't do that. He recommended I get someone local to make a wooden handrail! We wound up using 1 1/4 ID 100 psi poly plumbing pipe to make our own handrail after being abandoned by this business. Currently awaiting two kits I ordered from someone else...would not recommend this company."