Zara

I can't remember ever having experienced such bad customer service, forgotten tags on my clothes, pair of boots with 2 different sizes, no support from the manager, only wants to hang up. Vendors are in herds talking rather than dealing with people waiting in line. Worst service ever

The service was lousy. Changing rooms were crowded and dirty. 1 star and being generous.

I visited many Zara and this one was okHowever they do have Penalty of Parking and so many things to do while you are waiting your friends or family shopping at ZaraI was a bit surprised that They don't have people to help us while we are lookin for optionI suggest to check online proior your visitGood luck and please follow me

I only gave stars because of the employee named Athena. She gave me the best service; and shes the only one. I know employees of Zara think they need to be rude to work at Zara; this is so backwards. We’re in 2023; no need to have a battitude to answers simple questions. Thanks some people still have common sens like Athena. She was SO NICE! I went to pick up an order yesterday; the employee I got was so rude. My order wasnt in yet; I asked her to check if they had the items (3) I ordered in store so I can get them on the spot- she literally replied: It’s not my job to do that and refused to help anymore. I wanted to ask : So what is your job?I went to check today, and i got Athena at the cash. She checked the items for me, actually helped me with my order; she listened and went above and beyond to help me.

Service was absolutely horrendous, employees and manager were extremely rude and ripped us off because of their mistakes. The manager charged us a higher price than what was on the tag and refused to give us back our money. By doing so, they were not respecting the Quebec Customer Protection Law. TERRIBLE CUSTOMER SERVICE DO NOT RECOMMENDED. do better Zara.

It is a better experience shopping on site than on line. Clothing with color and style just in front of your eyes, and you can even feel if the material used is comfortable with your skin and body. If it was not for the pandemic, shopping on site is always preferable. Nothing is more exciting when you feel you are not shopping alone. This place is always full of customers.

The clothes are beautiful and chic as always, in January they always have sales. Most of the store was organized ate the morning. But the CS not very friendly, they make you wait a lot to try clothes even though the cabins are empty :(

Badly managed. Takes way too long to pay. Never seen this at Zara or any clothing store really. And the other reciews say the same. 2 cash registers opened while there are 8 employees on the floor turning in circles. Return customers have priority so you end up going after them even though you were in line 10 minutes before them. They fold the clothes so slowly that 1 customer can take a solid 10 minutes to pay 10 articles (I just had to check my watch at one point for how excrutiating it was). Very frustrating experience. Avoid if you can!

I had a very unfriendly service in the girl section. I've noticed that the issues with the customer service are very frequent according to the comments, but it seems that the managers don't care about it, while sales are doing great...one day maybe it will change.

Horrible customer service, a staff member was helping find a piece of clothing and another staff member went up to the girl and said “you can’t do that” and didn’t even explain why. I confronted her about that then she went and started talking behind my back to her other friends.