Sporting Life

I feel so bad that I don't remember the manager's name because he gave us so much help and I want to thank him again. My boyfriend was a first time skates buyer so he had no idea what size he should wear, and the manager brought so many sizes from the back to find the best fit for my bf's feet. Thanks to him, we could skate together with so much fun yesterday ;D

Had a very good experience with the staff at this location. Particularly Ryan and hoping his manager will see this review! Without realizing it, I bought a pair of ski boots that was obviously too big (1 size up). It gave me blisters. Ryan was so experienced and helpful, went to the back and took out a new pair (see picture) and as soon as i put them on, they fit perfectly. Mind you before my original pair, i had tried many brands but nothing fit as well as the ones Ryan selected for me and that on the first trial. Having an experienced and knowledgable person guiding the new purchase made such a difference. Thank you Ryan for being so patient, helpful with the return, and really demonstrating world class customer service!!! I would recommend families and relatives to your location with this type of excellent service!!!

Bright, clean and organized Sporting Light at Hillcrest Mall. Great customer service in shoes department. The young Asian male staff was very friendly and helpful. They didn’t have the size I was looking for and I did receive a very nice service. Some items were doing 50%, 40% discount, will visit again soon.

I ordered bike at this location on July 02, it passed due date and I tried to call store for status however no one answered the phone. I called a few times for a few days and no one answered, about half an hour staying on the line. At this moment I am frustrated at the service.

Wicked sales, you have to check often for these half-off sales. GReat sales people to help. Can get very crowded in the sales sections but just look at those prices. Sign-up for their mailing list bc they have more specials that aren't advertised in store.

We had the most amazing customer service experience today with your employee David K. from the Winter Sports Equipment department. He was so knowledgeable, professional, and helpful in assisting us with a Ski Helmet and Ski Goggle purchase. He did not rush us and explained the differences in products thoroughly as well as doing a proper fitting. We greatly appreciated this outstanding customer care and mentioned it to Jesse who was supervising at the time and observed the interaction. It is employees like David that give Sporting Life a great word of mouth reputation and make your store stand out above the rest!! We would like to commend him and hope that you recognize and praise him as well!! Thank you David!!

I bought a pair of mid hiking shoes a few days ago and decided to return and get a low cut instead. Staff was helpful, return and refund process was smooth. Kudos to the staff at this location. Store is tidy and easy to shop with lots of selection as well and items are often on discounts.

It was great experience. We never been to Hillcrest mall and it was our first time and we were shopping for tennis balls and sales associate, Jeff came to share his thoughts on the different types of tennis balls and discussed the pros and cons. He helped us make a decision on which ones to go with. Without his advice, we would not have picked the right ones.

IF YOU NEED ANY SERVICE RELATED TO SKIING, THIS LOCATION IS 100000% RECOMMENDED!!———————————————Staff at ski service department was amazing. I walked in around 1pm to have my new skis installed. They were my first pair and I didn’t expect that the service department would be so busy in season. I guess usually the mount service takes couple days. However when I told them that I was going to ski on the same day, they tried to help and installed my bindings within two hours. When I went to pickup, the guy told me they heard that I need the skis for the night and they were happy that they can help me. Excellent service and great teams. Tho they were so busy during the day, they are willing to try their best to help customers. Truly impressive!

Every time I walk in here I get the feeling employees are watching me morefrom a theft protection stand point instead of actually being there to assist me with something! You get greeted in very section you walk thru and god forbid you touch an item on the way there. I was using the fitting room today.. a nice men helped with my items. I decided to purchase one of them. When I was leaving the fitting room I saw he was using his Bluetooth head set with a manager of some sort to see what I was doing in the fitting room. I was watched all the way to the cash register’s. I feel like behaviour shouldn’t be happening in todays day and age. I will not be returning to this store.