La Diperie Okotoks

My favourite place to visit …owner is very gentle and very helpful .I love the serving pattern …good luck for your future and keep it up I will keep coming …

Okotoks location needs to visit the Calgary north location for training.Calgary North provides amazing service & the product is top notch!This was our first & last visit to Okotoks as we were completely disappointed. Will NOT be going back.We stood at the counter while neither of the 2 men working greeted us.One was making a skip order (while facing us) and the other wasn’t doing anything. We stood there uncomfortably for some time.The guy who took our order - moved at a snails pace & the serving size was ridiculously small.Do not recommend.

Incredibly Disappointing. I heard good things about your Calgary location so I thought I would give it a try. They do not have soft serve, so we had to get hard ice cream.. defeating the entire reason why we went. I ordered and then after paying I was told they were out of the milk chocolate dip I picked. We also ordered mini donuts, they were inedible. One bite and they were cold.. they tasted like they were frozen and then partly microwaved. Will never return and recommend you to go anywhere else.

FIRST OF ALL...... I've never been to this location. I did NOT know it's 2 restaurants in 1. So 1 person makes Pad Thai and then the same person comes and serves you dipped cones??SECOND OF ALL..... the service I just received was ATROCIOUS.Dude sees me walk in. I assumed the Dip person was in the back for a moment. So I patiently wait, and wait, and wait.Finally someone comes around the corner. Did he greet me? No. Instead he proceeded to help himself to the pop machine, making me ask out loud if there's someone serving here where he rudely just nods, and gulps his pop then goes behind the counter.He was NOT interested in serving a white female whatsoever.I asked him how it works. I asked him if I take a cake from the cooler and he dips it. I asked him if they're frozen. I asked if there was fresh ones over frozen. EACH ANSWER WASNT EVEN A GODDAM ANSWER. Could he have kindly explained that all the cakes come frozen to be dipped?? Like helllllllo. I even asked the guy to explain how things work. And I asked him, did he know what customer service was, because I was there for 5 minutes and felt absolutely ostracized.I told him to forget it, after the second eye roll I received. I called him a pain in the A$$" tooWOW!!!!! I rode my motorcycle

Most confusing and weirdest experiance, menu is changing so fast I had to take a picture of it to read whole thing. Had a coupon that they couldn't comprehend pictutes on coupon are not what you can get very deceptive advertising, menu items are confusing.Was served by a man from Thai express, who appeared to not really know the menu items. Soft serve was grainy and not smooth. The dipped" cone wasn't dipped

UPDATE: I emailed as requested and received no response. Why am I not surprised?It's like the person making our order had never served an ice cream cone before. My dipped cone" was too unstable and messy to eat as a cone. The amount of topping wasn't worth the cost. The ice cream itself was grainy. Both the cone and cup were filthy by the time they were handed over to us. The quality was nothing like the pictures all over the store

Had a coupon in the mail so decided to try. $5 for a vanilla cone and everything is extra from the dip, toppings etc and sadly the ice cream was gritty and tasteless. Staff member did a very bad job of explaining how things were priced

I'd love to give this place more than one star but it is shockingly bad. First of all, it is beyond expensive. The fact that you can get ice cream that is more than basic, pretending that it is high-end, and charging exorbitant prices is beyond disgusting. I've ordered from this place twice and the first time it was cheesecake where the slices were beyond tiny for more than $10 a slice is exorbitant. The next time after several months when I decided to give them a second chance; I ordered a couple ice creams with some basic toppings and the entire order delivered to me was over $30. I don't know how you can mess up ice cream but somehow they did. This was absolutely horrible and the fact that they are charging money for what they do for something less than what Dairy Queen does is beyond shocking. Do not order from this place. This is a basic dessert place disguised as a top notch joint that doesn't even fail to deliver but delivers below par beyond comprehension. Go to McDonald's. You'll get a far better experience and save yourself a ton of money. Your dollar deserves better and us as residents of Okotoks deserve way better than this place.

June 2nd, 2023 Review for Bella (New Employee): Wow! What a wonderful way of cooling off after a long hard week of honest work! Mango + matcha green tea ice cream was great. Excellent and thoughtful service from Bella who only started her 4th day there, she even took a picture for our friend group! Thanks for hiring a great addition, she had a great helpful positive attitude :)

I'll be honest I'm disappointed, not at the service as the gentleman at the counter was very nice and let me know he'd be with me as soon as he could, however I waited for 20 minutes after that so I ended up leaving as it seemed I wasn't getting helped. However, I'm not mad at him I'm mad at the fact that It was ONLY him working 2 different places as this is a Thai express as well. Maybe there should be 2 people working at the very least. I was really excited to try this place out