Imperial Paddock Pools Ltd

One of the most unprofessional unorganized and messed up companies I ever worked with. Extremely poor service and worst customer service. They simply ignore emails, phone calls and don't do their work. They fair to do proper inspection and quote on unnecessary work and waste your money. Each employee gives you a whole different story and no one takes responsibility! stressful as hell!

Wonderful group of knowledgeable staff especially Trisha. She went above and beyond what I ask her to do. Much appreciated. Will be back for spa supplies!

Imperial Paddock Pools is the most reliable, trustworthy company we've ever dealt with. They have been taking care of our pool for years. I can count on them to be consistent and thorough. The office staff are wonderful and efficient. We've had several issues with the pumps and Ken and Richard were here and had the problems fixed immediately. We've had the same pool boy" John for years and he feels like family! My kids call them our Pool Angels!" I would highly recommend this company."

The service was reasonable for a few years and then deteriorated significantly. The inside of the pool was rarely cleaned all summer. On at least one occasion, they failed to show up and then signed the log sheets the following week. Customer service people were also very unhelpful.

Called Imperial Paddock to have them look at my failing pool pump and breaker. Left a message and they didn’t bother calling back. I called again later that day and was told they would call back to book an appointment. The next day, someone called and wanted to set up an account so I could get in line for a service call! Way too high maintenance. I called another company who came out in 3 hours, replaced my pump and breaker and got me going again. Tough company to do business with.....

I like these guys, they are helpful and one time I brought something back that was the wrong order, but I had left it way too long to be returned reasonably. They did an exchange when they really didn't have to. I have sent friends there...

Great service and very helpful staff! They can handle any pool issue! Also best place for chemicals! The only company I use and trust with my pool!

Have been using Imperial Paddock pools for years now . I maintain my own pool so it's usually a water sample , instructions on how to proceed and picking up what I need . Always friendly courteous and they always have what I need . They installed a new pool furnace for me a few years ago now and their pricing was the most competitive . The guy they use to install or work on the gas furnaces has been with them for over 20 years I believe and his father was the technician who installed our original pool funace over 40 years ago , that's longevity!Yes I highly recommend Imperial Paddock Pools.

Put hot tub in my deckVery clean installQuick too had it done in time for cocktails