Journeys

I’ve never met so unprofessional, rude and mean manager in my entire life. Gavin the so called “manager” that he calls himself was nothing but an unprofessional and rude person. He knows nothing about the policy and how to deal with the customers, hanging up the phone on me multiple times while I was having questions regarding my purchase and how to return but also told me to leave the store when I came to return and that he is not going to help and I can’t return or exchange my purchase while I’m having my receipt with the 1 year warranty. Thanks to the real manager Sophie who came and who knew how to deal with its clients and had manners and she was nothing but a sweetheart. She not only helped us exchange the item but also made sure to give us the best customer service! Was not gonna come to that store again because of that rude manager Gavin but she made sure and apologized for his behaviour on his behalf while he still had attitude and ego for god knows what reason.

Very friendly staff and great range of selections for shoes. 10/10

Had a great experience today. I checked out with I think his name was Chase? I bought some doc's and an online order for vans, he was very helpful and friendly. This is always my go-to store for shoes. :)

Ladies, if you have big feet like (size 11+) this is your place to buy flat white shoes in your size. Great customer service. I recommend for sure.

I had a disappointing experience at this store when I tried to exchange a pair of shoes. While Sophie, the store manager at this location, initially agreed to the exchange over the phone, she was unprofessional and rude when I came in on a rainy day to complete the exchange. When I asked for an explanation, she was dishonest with me and I had to escalate the matter to customer service.

Their shoe selection was on point, staff was helpful, and the vibe was cool. Just wish the deals were a bit better. Overall, 4 stars for being a go-to spot for stylish kicks.

The two girls who helped me with trying shoes were really nice. Sadly when I was walking around to make sure the shoes were comfortable, I could hear other coworkers making comments about girls who wear those shoes". Very uncomfortable and unpleasant

Good shoes. Although the store is always packed and they are short staffed.

This store has the best team to support you in finding the best pair of shoes for your journey! Great costumer care and attention to details! Lovely staff and a really versatile collection to choose from.Highly recommend.