Full Cycle

I purchased a Norco Scene 2 in May 2022 after test driving it back to back against a Specialized Roll (different bike shop). My wife also test drove it and purchased one.The Norco Scene 2 has rejuvenated our bike riding experience and we have both logged about 1,000 km in the last two months doing short rides up to 24 km.We really appreciate that Full Cycle offers free minor adjustments on their bikes and we took each bike back after a couple of months to have them adjusted and it was great to have the work done the same day at no cost to us.The staff at this store and the St Laurent store have been outstanding to work with.ONE YEAR UPDATE (May 12, 2023)Last season we logged ~1,800 km on both bikes and both the bikes and the service have been exceptional. I reserved a spot online to have a spoke replaced on my rear wheel and a bottle holder rivnut replaced (which I assume they did under warranty since there was no charge for it). I was able to pick the bike up the next morning. Not only that, it appears they took the time to do a free tune up as well.These bikes have made bike riding enjoyable for us once again and the staff at Full Cycle have consistently provided exceptional service.Brad Scott

I had an experience with Full Cycle that truly showcased their commitment to customer satisfaction and their ability to turn a potential disaster into an exceptional triumph. Allow me to share the remarkable story of how Full Cycle won me over with their impeccable service.After eagerly purchasing a bike online, I was initially disappointed to learn that the delivery would take longer than expected due to a necessary assembly process. I must admit, frustration started to creep in, and I contemplated canceling my order altogether. However, the universe had a different plan in store for me, as Full Cycle swiftly came to the rescue!Right after I canceled the order, a friendly and understanding associate reached out to me. They expressed genuine concern, offering their sincerest apologies for the mix-up and acknowledging the inconvenience caused. What amazed me most was their unwavering commitment to making things right.In a true display of their dedication, the associate assured me that they would prioritize my bike's assembly and have it ready for me the very next morning. I was initially skeptical, wondering if they could truly live up to their promise. But oh boy, did they exceed my expectations!The following morning, I received a call from Full Cycle, letting me know that my bike was not only assembled but ready for pickup. I was positively gobsmacked by their efficiency and attention to detail. It was clear that Full Cycle had gone above and beyond to rectify the situation and ensure my satisfaction.From the initial frustration to the unexpected turnaround, Full Cycle transformed my experience into an unforgettable one. Their dedication, promptness, and commitment to their customers are truly commendable.If you're looking for a bike shop that goes above and beyond, providing exceptional service and ensuring your utmost satisfaction, look no further than Full Cycle. They have earned my trust, loyalty, and, of course, this glowing 5-star review!

Very, very happy with the whole service. Love that taking an appointment and choosing what services you need/want is online. So you know from the start how much it will cost. Very fast, well priced and efficient service. I highly recommend!

I love dropping by Full Cycle as they always great every customer with a smile, welcome anyone, and take the time to provide excellent service. They are my go-to local bike shop. Solid friendly, patient, technically strong, good people. Helen is always happy to see any customer come in. Will is one of the kindest guys in the bike business. Carl and Nic are some of the best mechanics in the city. And sorry for not mentioning all the other staff who are also stellar! Darryl, Phil, Matti, Jamie, Dani, and more. They also go out of their way to help other local bike shops as we have so many in the city.

Wonderful staff. Perfect work. Place to go if you have a bike. Can't say enough good things about Full Cycle. Simply the best. Robert

Full Cycle is awesome! I've had a couple of bikes fixed up here over the years and purchased indoor cycling shoes. Each member of the staff I've met has been beyond helpful and friendly. Shop has a friendly easygoing vibe.

Awesome shop! Friendly and attentive customer service. I will be returning.

I live in Brockville now but had gone to full cycle when I lived in westboro. I had asked if I could drop the bike off for repair and arrange to pick it up within a week when I was back in Ottawa. They said it shouldn't be a problem. When I brought it in yesterday they said they had time now and after assessing the problem they said to go grab a coffee and they would call me. It was ready within an hour and repair was reasonably priced. Great service. Thank you very much.

Thanks, Full Cycle, for coming though on my son's first brand new cycle within a day of ordering. Competitive prices, great order turnaround and amazing customer service. Plus, lifetime service on the bikeThanks, Will, for your recombination to get the Talon 2. My son will go bonkers when he surprise-sees it next month.I absolutely recommend Full Cycle. Great job fellas.