Hi! Neighbor Floor Covering Company

I’ve waited months to write my review just in case my opinions and experience changed. It has not.I purchased over $6000 in flooring from Hi Neighbour and experienced terrible customer service, as well as a terrible product. No one here takes responsibility for the fact that maybe their flooring just isn’t good. I gave 2 stars because their woman receptionists were so kind to me throughout my MANY calls to this company.Long story short, the sales rep I purchased the flooring from didn’t return a single call of mine when the flooring issues started resorting to me having to track down the owner. The owner is a completely arrogant know-it-all who should not even be allowed to speak to customers. He literally made me cry with my newborn baby in his showroom after coming to him pleading to help me with my product that I just spent thousands of dollars on. He didn’t even say hello to me upon me showing up to his office because he never once would answer my calls… Once I finally got in front of him, he called one of his employees to grab my flooring out of my truck, then proceeded to “install” 6 pieces of flooring on his own showroom floor and pointed at it, and say to me “what’s the issue here”.. that was his way of helping me.After having a full blown screaming match outside his building he then passed me off to the flooring sales representative who was friendly, but absolutely useless and never responded to calls or texts for weeks. After the sales rep viewed the flooring at my house as per my demand, he made a bunch of promises that he could not keep. We ended up removing the flooring and re installing as per their most logical suggestion. The flooring now lays better but it definitely is not perfect, and now has scratches on certain pieces even though it’s supposed to be their most durable flooring they carry. I have no dogs or animals, all my couches are brand new with pads on the bottoms (see pics). Once again reached out the sales rep, with of course no response.Unbelievable. I understand things happen and maybe we should have installed the flooring differently from the beginning, but the way this business handled my issues was disgusting.

Awful customer service. Will not be going back or recommending. Me and my husband walked around for a hour looking for floor tile options and no one offered to help us. We went up to the counter to ask for some one and we were told to wait as someone would be available in a few minutes. So we waited and we where completely bypassed as customers that came in after us were being helped so we left. First time going to this store and will not be going back.

I had a really great experience shopping at Hi Neighbor. The owner/manager Terry helped us to select the flooring we needed and even did so comically to make us laugh. The rest of the staff worked quietly behind the counter but smiled to us on the way out and also provided friendly after-sales service when I called regarding my order. I would go back to these guys again and recommend them for their great service, pricing and selections.The color and quality of the laminate flooring we chose was great!

Terry was amazing and helpful with our flooring. I shopped around and went back to see him he had the best prices in town. I would highly recommend the new location. Lots of styles. I will definitely be going back and getting my tile for backslash as soon as I'm ready.

Terry & his staff are great. They have a wide selection of products & prices that rival the local big box stores. Check them out for any of your flooring needs.

0 zero stars for hi neighbour! I went there last week to get buy carpets and get them installed in my 3 bedrooms. The guy Tory or Terry wrote down my name, number and address and told me he would come next day to take measurements. I was home all day and the next two days. Called them today to find out that they dont wanna do business with me at all. Wow so unprofessional!! Never going there and not recommending it. The other guy that used to work at old location was much better and friendly.

Dealt with Eric at Hi Neighbour when purchasing tile for our new backsplash. If you like dealing with professional people who have a large selection of tiles, this is your place. We ran out of tiles initially and Eric was able to pull some strings and express ship some down for us. Thank you to the professional team at Hi Neighbour. We have dealt with this solid company for years and will continue to do so.

Wow what a great show room and huge selection of products to choose from. Great prices.

My install is complete. The entire house in luxury 20-guage vinyl planks with carpeted stairs. I also did a sort of big bathroom expansion and converted my tub to a walk-in shower. I got all the tile from here too. To say I am impressed would be an understatement. Every single person I have dealt with, all of the staff and Terry, have been very professional, quick to answer questions and easy to work with. I recommend them highly and if I ever move I will hire them again. So happy with how it all turned out. Thank you everyone.

Highly Recommend Hi Neighbor. We made a small purchase yesterday, the customer service was exceptional and the team there did an excellent job in helping us find what we needed. We were approached within minutes of arriving, given good advice on our options, quick service with completing our order and a great deal to top it off. The buying experience certainly exceeded our expectations. We will be recommending your store to others when the opportunity arises.