Hi-Lite Truck Accessories Ltd

A deserted showroom sent me outside looking for some help. With my toe overhanging the entrance to an open bayed shop standing ~15ft away, Randy leaps back in terror and exclaims DONT COME IN HERE!!In disbelief to this man's erratic demeanor I paused to ask if he was serious. Being in customer service myself, I couldn't believe the rudeness exemplified to someone clearly looking for help.I actually had to ask if he worked there as I figured maybe some frail lunatic was also lost. This thought legitimately being the reason I didn't knock his block off.Oh neat, he is partial owner".If your that scared over the virus

Purchased a Curt A16 5th wheel hitch in 2019 and had Hi-Lite install it.Had problems with the hitch not locking when connecting more often than not and I returned to Hi-Lite and explained the problem. They checked the hitch and said there was no problem with it. Due to Covid the traile3r was not towed for 17 months. Still had the problem.Had a mechanic look at the hitch and it was determined the automatic reset on the coupling was binding and was not releasing which would allow it to Lock and allow the hitch to switch from couple mode to tow mode. Once the hitch was lubricated it finally worked.This problem should have been obvious to a person knowledgeable about the product they sell. When they installed the hitch it should have bee lubricated at that time.

Great Customer Service! I went in there on a Thursday in need of a heavy duty ladder rack asap and they had me in the next day and my truck was done in 4hrs! Great product and a really good price. This is now the only place I am going for all of my company vehicle needs. I highly recommend this place.

They are upgrading their showroom as of January 2020. Their customers are demanding very high quality parts and labor , their technical team can deliver. Been into their workshop and I have reasons to recommend them based on my quality norms

Quality workmanship, the attention to details is top notch. Mark was able to help me outfit my van to my specific need, highly recommend

Staff was very helpful. I have just bought a new vehicle and wanted to see if my old rack would fit. The guys were very helpful and with the suggestions they made I was able to fit the rack onto the new truck.

I did not use this companies services so they will probably say they have no records of me. This is why...I stopped by looking for a custom aluminum top to be built for my truck. Relatively simple job. (Eventually got it done in two days at another shop) I spoke to the guy there and he helped me design a cost effective top for my truck. I was very pleased with his design as my original was costly. He said I would have to wait about a month to get the job done and that he would email me asap with a final quote in order to schedule me in.(spots fill up fast apparently..) I left that day happy with the outcome as I did not need the top built right away.Anyway a week had passed and I did not receive any emails. I phoned in to remind them that I was waiting for an email so I can schedule in my truck. Spots filled quickly after all and I didn't want to be pushed 2 months down the line... The guy told me that he had not forgotten and that things were busy. He would get back to me soon.Two weeks later, I called again to gently remind them that I was waiting for an email. The first guy that answered the phone was a bit rude. He told me that the original guy I had been talking to was out of the shop and would call me back later. The original guy did call me back about 1 min later. I told him who I was and said that I had not received an email yet. He seemed a bit annoyed that I called again and said my rough quote is on his desk and that he sees it everyday. The quote would be sent shortly so that I can be scheduled in. I asked if he could just schedule me in now(to secure a spot) and send the quote later as I did not care of any price discrepancies between the original and final quote. He said he could not do that and an email had to be sent first.Fast forward over a month, I still have not received any emails or phone calls from Hi-lite. I did not want to call back a third time as I am sure I would have gotten the run around again. Whether I was forgotten for a third time or they just decided they didn't want to do the work without telling me is bad business. I'm sure they fabricate some pretty nice products but if you're one of the little guys, you might just get ignored.

Great people and service! Highly recommended.

I had Hi-Lite do a shelving build out for my new Ford Transit van, from which I run a small HVAC & plumbing business out of.I can't say enough about how amazing my experience was with them.Firstly, these guys aren't your average truck outfitting shop. A good majority of the equipment they install is fabricated in shop, so the customizability is endless and the pricing is competitive.It seems they've also made improvements to all the standard bolt-in package stuff you get at many of the van outfitting shops across the lower mainland. These guys install thier own product, and they stand behind it. Much of it seems to be made of heavier gauge metal, heavier duty drawer slides etc.Above all else the customer service is absolutely exceptional.They will listen to you and spend the time with you to ensure you're happy, even though it's quite apparent how very busy they are.They also had some great suggestions for me, which actually saved me money and ensured a better final product for what I wanted. It's pretty obvious these guys have been doing this for years and years.Go see Harry or Mark, or any of the great staff they have there, you won't be disappointed.