Steak & Cheese Factory

Decided to try this place after seeing it on UberEats. Wasn’t expecting too much; mostly a decent burger.Was extremely disappointed with the quality and portion sizes of my order. Ordered two burgers: the veggie/fried mozzarella burger with grilled veggies and a chicken burger. There were absolutely no vegetables on the veggie/fried mozzerella burger, and the fried mozeralla “patty” was completely inedible; it was extremely chewy and had a disgusting aftertaste. The chicken burger was no better, there was literally half a skid of mustard/ketchup.In addition, I ordered a large spicy fries ($6) and the size of the box it came in was laughable. The fries were not spiced in the slightest (seemed to be missing salt as well).Spent close to $30 for something destined for the trash and I’m still hungry.EDIT: The owner of the shop reached out to me and offered to re-make my order at no extra cost. However, I’d have to go to the restaurant myself to pick up the order. I don’t live near it, so it wouldn’t be worth the trip for me. However, I really appreciate the owner taking my review seriously and offering to make amends. If nothing else, they have good customer service!

ZERO stars. Not only is the food NOTHING like the pictures, the staff is incompetent and the owner is RUDE and DISRESPECTFUL.My husband went here 2 weeks ago and bought a small poutine. It was not even half way full when he sat down to eat at work.Decided maybe the employee made a mistake and ordered a large poutine to bring home.And as you can see, THISSSS is what he paid FULL price for. It wasn’t even HALF WAY filled up.I thought the 1 star reviews were exaggerated, so I called the restaurant to complain. I was told my call would be returned. Up until the next day, no phone call from management or owner.I was about to post my review when I just happen to find the owners number in one of his rambling replies to a customer and sent a txt with pictures.This man called me and I can not even explain how rude he was!!! Passive aggressive, disrespectful, YELLING AT ME and basically blamed me for not finding his PERSONAL number before. And that it wasn’t his problem because he wasn’t at the store when I called!! I mean.... are you kidding meeeee??? When I told him I will go ahead and post the review before hanging up, I got a text a min later admitting his behaviour and offered a free poutine. As if, after being INSULTED AND YELLED AT I’ll walk back in!!Your business is made on the experience of your customers. Paying $7 for something is not even an issue. This owner is missing the principal of food quality, and business ethics.His excuse for the portion was that it is a measured quantity. Potatoes cost pennies!!! The least they can do is push the fries down and fill the box people PAY FULL PRICE for.Save your money because this place does not deserve anything but one star reviews!

I'm angry because I got a sandwich from here tonight. I ordered the Mexican" sub...it was definitely pulled pork with some sort of sweet BBQ sauce on it. Not what I wanted! It had remnants of some weird white sauce on it and the bread was squished and soggy. I wouldn't care so much but it was $$18!!! No side or anything! Thieves. And to top it all off

I had ordered the poutine burger and a cheese steak salad. The burger didn’t look as expected, the presentation fell a little short, but the taste was amazing and quite filling. The salad was great but I feel they could have been more generous with the steak, it appeared to be quite a bit on the top but then realized that they were just slivers of beef. Overall the food tasted good.

See the below screenshot of a reply from STEAK and CHEESE's OWNER for one review. Wow!! IF this is the kind of response that comes from the owner, then this company needs 1 star. I would think twice before visiting them!The reviewer in the screenshot should have starred it as 1 star because based on the description that this reviewer wrote, Steak and Cheese deserves a ZERO star! Food and customer service = ZERO star. I have attached 2 screenshots****Addition:: If you want a good burger place tht treats you with respect AND good food, try Burger Factory in Vaughan (3255 Rutherford Rd, Concord, ON L4K 5Y5) *****

A small burger restuarant near Ryerson University, offering halal food, and perfect for a quick bite. They fries here have just the right amount of crispness, and the burger patties are delicious. The burger itself is like any other burgers, but whatever it is they use to season their meat makes me want to go back for more.

This is what I got for a $13 Homemade Cheeseburger like no other. Yeah I am sure no other place wants to make burger like this.

I recommend the place for a quick bite. I ordered their Philly Steak. It was too oily for me. We also had their shish tawook sandwich. Their food is affordable and Halal if you care.

Don't waste your money on this place. The sandwich was subpar amd the steak was tough...not coming back here

Beloved place… seems empty these days I find myself wondering when they’ll go out of business :( hopefully not anytime soon. I dont eat from this place since they mostly serve frozen food but it’s iconic