Toronto Downtown Hilton Garden Inn

This place was used for a homeless shelter and the security don’t do there job properly it’s service isn’t good at all RECOMMEND NEVER COME TO THIS HOTEL ITS NOT SAFE AND OVER PRICED FOR A SMALL ROOM

Check in was smooth and fast. I didn't drive because I thought parking would be expensive. Found out when I got there that it is 35 a night, I would have paid. The bed in my jacuzzi suite was TERRIBLE. Huge sink in the middle of the mattress, that cost me 2 nights of what I thought would be quality sleep. The jacuzzi in the room is very nice. Staff is cordial. Due to covid, they've implemented a 1 hour time slot sign up for the pool. I enjoyed that, as the pool isn't very big. Jacuzzi in pool room was closed due to covid as well. LOTS AND LOTS to do as you are in the heart of the entertainment district. Could have easily spent all day exploring. Overall the stay was okay. I was just highly disappointed with the quality of the bed.

Stayed New Years Eve. It was the best value hotel downtown that I could find last minute for New Year’s Eve. Great location. Recently renovated. Very clean. I love that there was no carpet in the room. I couldn’t hear upstairs or downstairs despite the hard floors. However the walls were thin and my neighbours were loud. For New Year’s Eve the hotel had strict rules for noise control and number of guests. After a certain time at night, guests had to have hotel wrist bands to enter the building. Hotel had many security guards to enforce their New Year’s Eve rules which I appreciated because it minimized the disturbances to resting guests. Valet parking overnight was more expensive than I anticipated. About $50. The bed is advertised as adjustable for softness/firmness. The adjuster was actually under the mattress covers. I had to remove and mess up the bedding to reach the adjuster. The mattress was alright.

Just stayed here for two nights in March. Very nice and clean hotel. Hallways, rooms, elevators, everything is clean. The beds are very comfortable and the room was equipped with a fridge and microwave which was handy. The heated indoor pool is very nice, and very clean and all one level around 4' deep. No deep in. Hot tub was also great. My only complaint is that the parking prices are outrageous ($48/night). We opted to walk from the Green P parking at city hall which was $42 for two nights after tax. Much cheaper than parking at the hotel. 4 stars.

I really enjoyed my stay, staff were excellent and the room was beautiful. The sheets were so comfy! In terms of amenities, their pool and fitness room is pathetic to say the least. As in I've never seen a worse pool in my life. However, if you only intend to stay in your room and/or go out, then I'd definitely recommend this hotel.

Absolutely no complaints. The staff at this hotel go above and beyond to make sure you are satisfied with your stay. They are friendly, helpful and always so kind. The rooms were comfy, clean and spacious. Definitely recommend!

Staff was very friendly and helpful. Rooms were clean, larger than I expected and well furnished for the size. The mattress had a dial that allowed us to select your comfort" but it didn't seem to actually change anything about the mattress. The mattress was still comfortable

Good hotel in a good location. Staff is very friendly. Not sure if anyone else experienced this in their room, but mine had a few outlets not working in the bathroom and the tv had a terrible lag. I also didn't like how I couldn't use the thicker curtains to close off any lights coming from outside. I only could close the lighter white curtains. Other than that I still enjoyed my stay and liked that they had a small convenient store in the lobby.

Lovely stay in May 2023 for the long weekend with a great view from the room with hospitality.

This is not a cheap hotel. If it had been, I would have given a better rating. But you expect there to be more than paper cups and dated curtains at this price point. That said, whoever is doing their housekeeping is doing a fantastic job! The cleanliness of the bathroom was the highlight of our stay.