The Yorkville Royal Sonesta Hotel Toronto

Nice rooms, but terrible service at the front desk many times. Inexperienced staff. I had booked a room, and followed up through a phone call days before checking in to agree on early check in, and late check out. The front desk clerk made a note.Upon early check in, my room was not ready. Was told house keeping was still to work on cleaning the room even though a note was made. Told I would be reached via phone call when room would be ready. Fast forward to checking in, I am blamed by the staff saying my phone had a ‘busy signal’ and they were not able to call me. It’s 2023, my phone would notify me of any incoming calls. There was no call made. I am confident they did not even try to call me at all to tell me my room was ready.Upon checkout, was given no summary of charges or even a receipt sent to my email or print out. Front desk staff is incredibly flustered and tells each patron some form of excuse regarding any issue.Little things also like ice machine being broken, mini bar in room being inaccessible, and overall being blamed by front desk staff by their own actions.Many other hotels in downtown Toronto. Avoid this one.

A nice week long stay here. The room was a good size with a great view of Bloor St. The lounge on the ground floor has a good vibe with a DJ on weekend/nights. The server from the lounge though wasn't the right fit for the job. He was unhappy.

Great place to stay, great location and service. Recently renovated rooms the hotel is quiet and delightful. I enjoyed my stay and the service. The breakfast was great, facing a patio, even in a rainy day made me so happy to sit here next to the window. Highly recommend this place!

The hotel staff were friendly, nicely maintained / updated and the room was clean. That's where the good reviews end..-worst parking i have ever encountered. Vehicle didn't fit with roof rack to outdoor lot entrance and was forced to find street parking which was not close at all. Illegal street parking a 30$ ticket VS a 50$ valet charge in case you're wondering.- TV doesn't let you log into your own streaming services or cast your phone like it's 1999.- on checkout they charge 19$ amenities fee ? I've never lol'd during checkout before but this was actually hilarious.Nice hotel and location, but also clean your pool filters please.

Great customer service, it is just a text away and the response is quick. I love my room, I love my bed, I love the beddings too. Very clean, my bathroom is spotless! The location is within walking distance to very good restaurants. I love everything in this hotel.

PET FRIENDLY for an extra 150 cad ad cleaning fee. You cannot beat the location, across the street from the Royal Ontario Museum, close to many restaurants and coffee shops. The staff was very friendly and helpful. I recommend to take the hotel breakfast, it was very delicious and nice variety of food, as you order from a menu (it's not a buffet)

Never had the pleasure of staying in yorkville before. I was here on business and not sure what to expect for this hotel. I was pleasantly surprised. I think the beds and furniture are exactly the same but I was really happy with the level of service. The only negative is the very limited loyalty program as part of a small chain.

All the employees were so nice and very helpful! We enjoyed our stay there!Our fridge was dirty though. They must have forgotten to clean it. The old food from the other guests were still there.

Incredible Hotel, Can't say enough about the staff, facility, and overall experience. Was in town 1 night only for the play Hamilton" and really was treated like Royalty. 1 of us was celebrating a birthday as well