FIRST ONSITE Property Restoration

Took 2 months to finish my flooded bedroom (Pretty minor flood as the carpet barely got wet mostly just the sub flooring). Emergency crews were fast and efficient but as soon as it turned into an insurance claim there was very little interest and communication was lacking. I will say that the crews did a good job when they did come but there is absolutely no reason it should have taken 2 months to finish when each crew took less than 2 hours to do their particular jobs. Highly dissatisfied and would never recommend. They also lost my house key which is my own fault for trusting the crew with it but also important to remember when deciding to choose this company.

They were extremely quick to respond to our issue. When they arrived they were very professional and compassionate to our needs.They covered any flooring that wasn't damaged, and they laid mats across our deck as well to protect it.Over the next few weeks they were here almost every day, including weekends, to check the drying equipment to make sure things were drying well and reposition dryers as needed.We were/are always able to reach them by phone with any questions that may a rise. Without their help we would not have known what steps to take, or which order to take those steps. They were and still are an invaluable help to us in this disruptive time.Our time with them is not complete yet, but clean up, drying and demolition is already completed. They left not one piece of demo on our property or in our garbage, they packed EVERY piece away. I can't thank them enough for what has been done so far❣️❣️❣️

I work here. The work is good, the people are nice and willing to teach!

Poor service and lack of communication, work was decent except for the marks left on the wall that never got repaired ( caught on camera ) never received a follow up call, After employees were showing up at all hours from 7am to 4pm and never a call in advance to let us know when they would be there, hard to be at 2 places at once to allow workers in when you work a regular hour job 5/6 days the week..I would not recommend to friends or family.

All of the trades people who came to our house were very professional. I was always given notice when someone would be coming to do work. Everyone who worked in our house did an excellent job and were very respectful. We especially loved the amazing tile job done by John and his team from Spirit River flooring. Thanks again everyone.

I called FirstOnSite to have them come clean the carpet in my home. I am very happy with the awesome job that Dave did. He went above and beyond my expectations with his thorough work. I would definitely use this company again in the future. I am really happy with the service they provided.

The staff was very professional and prompt. The work that was completed in our home turned out great and looks very nice. The staff were easy to deal with at all levels of the project. I would definitely recommend FOS to a friend.

Shoutout to the driver of the Escape of First On-site in Grande Prairie on Sunday April 12th. Speeding to 90 to get into my lane and immediately slowing down in front of me. And then texting at the same time since they left the Tim Hortons drive through in front of me. Thanks for risking the lives of others!!

FIRSTONSITE DID A 5 STAR SPRING CLEANING AT DGAB FROM THE CIELINGS TO THE FLOOR ! THANK YOU KARYN , TINA AND STAFF !

I cannot say enough good things about this company and the incredible people who work for it. First On Site Grande Prairie has been amazing throughout the entire experience of our house flood. They are incredibly easy to get a hold of, thorough communicators, and work extremely hard and quick. Despite our insurance company and some manufacturers taking FOREVER, First On Site has gone above and beyond to advocate for our home being repaired as quickly as possible. The people I communicated with through First On Site have been professional, empathetic, and thorough every step of the way. Their employees work tirelessly at crazy hours. Even though I wouldn’t expect a response until the next day, they have even responded to a text from me at 8pm about a paint color choice. I’m in awe of how hard these people work to help families put all the pieces back together. Thank you so much First On Site Grande Prairie for your above and beyond service to this city. We are incredibly lucky to have you!