Madawaska Door & Trim

My experience with Madawaska Door and Trim was excellent. I wanted a real wood door, not steel, not fibreglass but real wood. I do not regret my decision. The door was made to my exact specifications and it turned out beautifully. Of note, it was delivered to us ahead of schedule too. I dealt with Skylar from start to finish and found her to be very knowledgable and helpful. Our new door is truly the focal point of our new exterior reno and I get many compliments on the door. I would recommend Madawaska Door & Trim in a heartbeat.

If you want a traditional wood door: look no further. The quality is outstanding. Service was excellent and delivery was hassle free. I couldn't find what I was looking for on their website so I sent the sales rep a few photos of doors I liked and they put together a custom door that was perfect. Price was surprisingly competitive with inferior options (fiberglass or steel).

From getting a quote to getting a full tour of the facility to getting 1 on 1 time with the sales rep to getting the doors manufactured & delivered was great all around. Thank you to the Madawaska team for all the help with our project & our beautiful unit.

I ordered custom wood garden doors for my new build laneway house; they were the splurge" of the exterior design. They look beautiful

A very disappointing experience. Our exterior door system warped within the first year, leaks, and many of the thermopanes had faulty seals and began to cloud within 2 years of installation. They are now so badly clouded and streaked they must be replaced. You have only a 1 year warranty and after that they are unwilling to entertain replacement or repair. Beware!Thank you for reaching out, new owners of Madawaska doors. We no longer own the house with the faulty door but I will pass on your goodwill reaching out to the new owners. Best of luck to you, it was a product with such potential but such terrible customer service. I expect you will do better, as you already are by this follow-up.

20 years ago we purchased 4 Madawaska pine interior doors when renovating our current home. We needed 2 additional custom doors to complete a project, and since we have always loved the original doors, I thought I would get in touch with the original manufacturer re availability.Pleasantly surprised to discover through a google search they are still manufacturing doors.We contacted the company, and Michelle, our most delightful and extremely competent sales consultant very patiently walked us through the procedures of choosing our pair of doors - the design, type of wood, the colour of stain and professional finish all of which Madawaska does beautifully on their own premises. They have since been hung and complement our home like a new fine piece of furniture!The piece de resistance" was a beautiful road trip through Algonquin Park to Barry's Bay to pickup our doors

Terrible service!!! avoid this companyWe purchased a wood door from Madawaska about 18 months ago, within a couple of months we had cracks in the door. We were informed that the door will be either repaired or replaced over 8 months ago. Since then, we contacted the CEO by email, called numerous time; we heard nothing back and we have been ignored which is absolutely unprofessional especially that the door is still under warranty...

Fantastic Customer service . Dealing with Tam and Marleen they both went above and beyond the call to make sure everything was 100% . New ownership is very concerned about customer satisfaction. Would not hesitate to buy there doors again or recommend them . Great doors absolutely worth the investment .

Disappointing customer service. I requested a quote, over the weekend and was emailed by Michelle on Tuesday morning apologizing for not calling me Monday and that she would call me that day (Tuesday). I was not contacted, so I reached out again on Wednesday morning to request a call for a quote. Michelle then called me apologizing for the delay which was fine, but then proceeded to ask me if I had just woken up? Instead of being provided with a quote for the styles and size I had ordered, there were few answers given and that I would have to wait for the glass person to confirm if they could offer what I was requesting. I am not sure why the system is made to have the customer select their styles and options online and then not provide them a quote or call them when they say they will call. And then tell the customer that it will probably be too expensive for them. Over all not a great representation of the brand and left me feeling that this was a waste of time.

Madawaska doors did not disappoint. Great quality! And good to deal with.