TruGreen Lawn Care

We have been doing business with the company for a couple of years now. Service has always been great, but this year... so and so. Yesterday, the treatment guy drove by our house a couple of times, he was having a hard time finding it. Then left without completing a treatment. Today, we receive a email confirming that a treatment was in fact done yesterday. We went outside, not treatment, no notice on the doorknob, or a small sign on the grass. NOTHING was done. So pay attention in order to make sure that services you pay for are actually done. We did call and they actually apologize and confirmed that it was a mistake on their side,and will come back and actually do the treatment.

I had tried many companies for lawncare before I hired Trugreen. My lawn over 2 summers did not have weeds. Now I only stick with them.

After requesting a quote for weed and feed it took them 3 days to get back to me. By that time I had hired a company already. They continue to call daily leaving no voicemail, despite me telling them repeatedly to stop calling. Harassment is no way to gain clients.

We just cancelled the mosquito service due to many red flags including not being able to provide us with scheduling for the mosquito treatment and not being provided a receipt of payment despite calling and asking multiple times. Service was said to start in May…it’s now near the end of May.

We have been using Tru-Green for a few years now to help deal with the mosquitos around our house and they are great. The show up several times a year to spray, and if the bugs get bad a quick phone call and they are back within a few days to treat the yard again.They also take the time to understand how we use our lawn, and provide tips on what we can do to have a better mosquito free outdoor life.I highly recommend them.

After reading some of the reviews, I wanted to share my experience with this company, and have to agree that they need to work on their communication and customer service, especially in relation to billing. We used TruGreen for a couple years, but stopped using them after their employees would offer us one price when they would come to the door, and then the bill would say something different. I had to waste my time on the phone correcting them, and following up to ensure I received the actual service plan that I agreed to. They had a very good manager based in Ottawa who assisted with some of these issues, but we began to lose trust in them when this repeatedly occurred. If you do decide to go with them, keep an organized file and get everything clearly confirmed in writing, as this may be required in case there are inconsistencies. When I recently moved, I also requested to be removed from their mailing list, and a rep told me over the phone that this wasn't possible. I called again and got another employee who told me no problem" and removed me from the mailing list. It would have been nice to not have to call multiple times and waste time and energy."

Used TruGreens mosquito spray services. They were quick to response and apply the applications. Well done!

I have dealt with TruGreen for several years now and I have never been disappointed with their work or the quality of their specialists. They are polite and efficient. Their prices are comparable, even better than some of the other companies we have dealt with in the past.

I called and made an agreement for lawn care. Called every day to get the receipt and service plan emailed. It's 2 weeks now and still don't have it.

They’re so much weeds left in my lawn even after two weed treatments. Not sure True green treatment is not effective against these weeds Oxalis, chickweed, thistle, black medic, dandelion, clovers and other common weeds or they need to cover the lawn more thoroughly. If they don’t treat these weeds in your lawn your money will be wasted. Hopefully, they will return and re-apply weed treatment and l can give my final review at the end of summer after my 5 treatments package that l bought.