Urban Barn Kamloops

I always enjoy dropping into our local UB store. The staff is very friendly and knowledgeable. I often leave with new ideas and sometimes treasures.

The sales persons were very friendly and courteous. They found the wall mount I was looking for even though out back and made sure I got final sale price even though not marked on item. The store is well laid out and displays are delightful. A wonderful atmosphere and very exclusive furnishings and decor.

If I could give a 10 star I would! The entire team from start to finish has been exemplary with assisting me from furnishing my home (almost all of it!), to a warranty claim where the standard warranty refused to fix the issue but UB came to the rescue. I didn't feel that UB should have to foot the bill and I due to my time constraints, I didn't want UB to manage a third party service to come address the issue. However, UB had no issues insisting and I can't thank everyone enough for all the help. A massive should out to Trent who went above and beyond with his team for assisting me during the entire process.As for the quality of the furniture - AMAZING!! It is hard to find condo specific furniture and this condo had some special challenges. UB furniture fit fantastically in the space without any crowding!! The day I went shopping for furniture at UB was an adventure. So difficult to image how certain pieces aesthetically fit together but the sales team was happy to move things around with me to get a visual sense. It was actually an awesome experience and tons of laughs. I was and continue to be VERY impressed with their service and sales support.Thank-you!!!GP

Jolene did a great job showing me around, i bought some beautiful cups!

Over the years I have taken many clients to the Urban Barn store in Kamloops to buy furniture for their homes. The displays are always so well presented. The showroom is always immaculate and the manager and staff are always very very helpful, polite and efficient. Diane

I recently had the pleasure of shopping at Urban Barn Kamloops, and I must say, the service I received was nothing short of excellent. Trent Turnell, the Store Manager, was incredibly helpful and knowledgeable, making my shopping experience a breeze.From the moment I walked into the store, I felt welcomed and valued as a customer. Trent took the time to listen to my needs and preferences, and he went above and beyond to help me to address my issue.What impressed me most about Trent and the team at Urban Barn Kamloops was their attention to detail and commitment to customer satisfaction. Every question I had was answered promptly and thoroughly, and Trent was always happy to offer suggestions and advice when I needed it.Overall, I couldn't be happier with the service I received at Urban Barn Kamloops. Trent Turnell and his team are true professionals, and I would highly recommend this store to anyone looking for high-quality furniture and home decor. Keep up the excellent service!

I purchased a lumbar pillow unsure that it would go with my bedding. I was assured I could return it if not. As it turned out, it went perfectly! Amazing customer service and quality as with every product Urban Barn carries. Carolyn and Jen were very helpful as always and knowledgeable. Definitely my happy place.

What have loved to have had an experience at the store. Showed up at 10 after 11, the website and the sign says that they are open at 11. There were four other sets of clients waiting to get in. And not a soul in sight. Phoned the store and nobody answered and after 10 rings it went to a fax. Does not appear to be a Store welcoming business. Very poor showing. Sign in the window was still referencing Easter. Poor attention to detail.

I noticed online that the dishes I had my eyes on were on sale. I called the store and told the the sales clerk that I wasn’t feeling well and wondered if she would be able to meet me at the door with the purchase. She processed my order over the phone and was there waiting at the door to help me. She was so happy and helpful.

We had a really positive customer experience at the Kamloops store. The staff were so friendly and helpful. My only criticism, and I feel for the staff at this store for having to deal with this situation, is there is a noticeable shortage of stock in the store. I would have purchased more candles, in particular, if they had been in stock.