Service Canada Centre

They only ever have two people behind the counter so when one goes on their break it’s very slow. They also allow people with travel dates to skip the line so if you are stupid enough to book a flight without a passport, you get rewarded for it. If you want to skip the line, make sure you book a flight before you go here. People working there are doing their best but Service Canada needs to do better.

What is the point of making an appointment 1 month in advance when you still have to wait over an hour and you have to pay for parking? Like seriously? Time waste and money thief at this location.The people working there are over paid for sitting down and doing nothing. Such a lack of communication, customer service and overall experience was one of the worst.These people should be trained better and for basic customer service skills.FYI. The taxpayers pay your salaries.

Wanted to write a review so that people have updated expectations for this Passport Office. I arrived as a walk-in with no appointment.I got there at 7:40am to line up outside the office. There was about 10 people in line ahead of me but by the time the building opened at 8:30, there were about 20 people in line behind me so definitely try to arrive early if you don't want to be stuck behind a ton of people.As soon as it hit 8:30, the line began to move as they allowed us into the building. From there, we (those of us who were walk-ins) were called one by one up to a greeter who would check your paperwork and direct you to a different seating area. It took about 20-25 mins for me to reach the greeter and get put in the new waiting area.After that, I waited less than 5 mins to be called up by one of the desk clerks (side note: I counted at least 4 clerks working, which contrasts most reviews on here which claim there's only ever 2)I was out of the building by 9:15 and was told I should recieve my new passport in the mail within 5 weeks.Seems like the office has fixed most of the issues that previous reviews brought up and my tip to anyone going to this centre is arrive early.UPDATE: Just received my new passport in the mail, only took 9 days to receive

Me and my wife came here to have our passports renewed this morning. Our appointment was at 10 am and we were greet by the agent at 10:03 am. She processed both of our applications in 30 min.... Basically, there was no wait time. Very impressive.. There were about 40 people waiting inside at that time.If you don't want to wait, make an appointment..

Came on a Wednesday morning for a passport renewal. Arrived just before 8am and there were 10 people ahead of me. There were around 25 people in line when security opened the doors at 8:20am. You're let into the building and a screener (who has serious bouncer vibes) reviews to make sure you have the proper paperwork. The screener took 20 mins to review the 10 people ahead of me. I sat down around 8:40 to wait for one of the 6-8 service staff to call you. I was called up around 9am. The passport renewal itself was quick and the staff was friendly. I was out by 9:20am. Turnaround time including shipping right now for a regular passport renewal is 5 weeks. The visitor parking lot fits ~15 cars, but it never filled up while I was there. Parking fee is ~$6/hour.Edit: submitted renewal on May 31. Received passport in mail June 12.

Expect to wait for 1 hour for registration and another extra 3 hours in the queue to renew your passport here. This is a typical mid-day walk-in. You can try to arrive at 8:00am and wait for them to open at 8:30am.There are 7 service windows open however I could only see 1 staff working between 12 and 1pm. 3 staff were there after 1pm. Is this the reason they strike? LoL

I arrived on a Thursday, June 15th, at 1 pm to renew my passport without an appointment, and I walked out at 2 pm.I received my passport 12 days later.Staff was friendly and professional.I am rating my experience, of course.

I can’t book an appointment from e-servicecanada. That is why went there at 7 am and finished passport processing at 9 am. Employees are friendly and professional. Here are some tips for people who are planning to come early, 1. Wear warm clothes or rain gear and bring your chair. There is no shelter for line up people outside. 2. Filled your application form at home and print it out first. 3. Parking is expensive and limited.

Can't make an appointment online, completely detached Fromreasonable public transit, making it highly inaccessible, and regularly has wait times of 3+ hours.Yet another utter failure of a federal service.So, exactly what you would expect.