Relaxation Palace Day Spa

My wife went here today and had a very poor experience. She had a back massage from a man that was trained" by his boss and is on call?? What is that?? He was very rough and put a burning hot towel on her back at the end. She will not be returning and we would not recommend a massage at this place."

We always go to get the reflexology and whole body massage from Steven. He is the best! He really has magical hands, and a great sense of humour to top it off. The services there are great bang for your buck.

Wonderful experience. Took my love on his birthday for his first time. For the 50min foot reflexology and a 50 minute massage session. Apple and Steven were great!. Just with reflexology he could tell I had a horrible constant cough and pointed out a couple other things and gave me some good advice. Nice atmosphere and good people

This place is not licensed so you won't be able to get a Receipt for Extended Benefit's and they are also asking you to give your name and phone number for contact tracing. I went today and the boss said I'd need to wait 30 minutes. That was Ok and I paid him for an hour and as I was going to sit on the sofa, he said room ready for 30 minutes. I said you told me to wait but now you say I only get a 30 minute message when I paid for an hour". The guys says "what I do

I am hoping this will stop ANYONE else from having the experience I just had. I purchased a 50 minute body massage on groupon. Instantly I was uncomfortable.She ripped the towel off of me, and placed a sheet over top and started to rub my body, as she rubbed down my legs she fully GRABBED my butt. I thought it was odd but didn't say anything. She continued to rub and massage my butt, over the sheet so I thought it was normal.She then removed the sheet completely, leaving me exposed completely except for in my thong. I was worried if someone would walk in, if they had cameras and such.The massage became normal. Working on my back. Then she moved lower, and REMOVED MY UNDERWEAR FROM MY ASS CRACK and pulled it 3/4 down my cheeks. I instantly told her I've never had someone do that before and I'm not comfortable with it. " Her response was "it's okay".I understand massaging the lower back / above crack aspect but she was FULL on rubbing my cheeks and wouldn't stop when I told her too. I asked her twice to not go that low as I felt very very uncomfortable. She continued. Finally I told her I wanted a minute to myself and she wouldn't leave the room. I told her to leave the room

got a hydration facial by Kate. it was comfortable and relaxing and my skin looks and feels great.everything about the service was great but the woman manning the front desk felt a bit disinterested. hence 4 stars vs 5 :)

What a terrible experience. I knew it was going to be bad when I saw the state of the towel that had been left for me to cover myself with (see pictures). The massage was the worst I've ever had and it's hard to believe that the lady had any sort of training. My 'relaxation spa' experience consisted of being in a very cold room getting a terrible massage, with the light flickering, listening to people talking and the front door bell ringing all the time. My chin rubbed on the ribbed massage bed and my view was of a dirty floor. I wasn't asked if I had any injuries or was pregnant which is worrying. To top it all off, at the end of the massage I was asked to pay GST on top of my Groupon which I've never had to for other similar vouchers and then the lady pointed at an envelope and says 'you have to pay me tips'. I said that tips are an option and I was choosing not to pay any. She then got annoyed and said two more times, 'you have to pay', when I walked out! I would advise people not to waste your money here for a 'massage' you can't wait to end and then to be so insulted.

This place is horrible and dirty I don’t know how they can survive personal is not trained at all and she offered things that I wasn’t sure what she was talking about and wanted to leave I went for 60 minutes Swedish massage and left the place after 10 minutesNO MORE going near that place

I have been going here for regular massages for the last couple of years after trying it with Groupon. I buy a package of 5 massages for a very good price and tip very well. I have had massages in the Philippines regularly since my brother lives there and Thai and Asian massages are a normal part of Asian lifestyle. I am impressed with the masseuses here compared to anywhere I’ve been in the world including RMT’s. Julia is my favourite and was trained in China. She is wonderful and I am so glad they are open again after the pandemic. I have always found the place to be clean and their attitude so positive. They massage according to Asian protocols which are a little more thorough than most North American masseuses but not inappropriate at all like former review. I highly recommend this place and have to many of my friends.

Excellent from the moment I walked in. I was greeted with a smile and taken right in. Had a 50 minute foot massage and then a 50 minute full body massage. Both were amazing. Michelle was delightful, sweet, funny and an expert. I'd recommend to anyone. She regularly asked me if the pressure was too much or too little and was a total professional. Loved it!