Heart Lake Health Centre
262 Reviews
- Thursday9 AM–8 PM
- Friday9 AM–5 PM
- Saturday9 AM–3 PM
- SundayClosed
- Monday9 AM–5 PM
- Tuesday9 AM–5 PM
- Wednesday9 AM–8 PM
About the Business
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Contacts
Website
Call Us
+19058469255
180 Sandalwood Pkwy E Unit F1, Brampton, ON L6Z 1Y4
Hours
- Thursday9 AM–8 PM
- Friday9 AM–5 PM
- Saturday9 AM–3 PM
- SundayClosed
- Monday9 AM–5 PM
- Tuesday9 AM–5 PM
- Wednesday9 AM–8 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- LGBTQ+ friendly
- Transgender safe space
- Wheelchair-accessible elevator
- Appointment required
- Wheelchair-accessible washroom
- Washroom
- Gender-neutral washroom
- Language assistance
- Accepts new patients
- Referral required
- Tests limited to certain patients
- Appointment required for Covid Test
Recommended Reviews
Leonara D'Souza
14.10.2023
Heart Lake Health Centre
Called in to reschedule my appointment on the day of as they were closed yesterday( left vm) and I was told I have to pay cause I am rescheduling. I have been to heart specialist and heart surgeons who are even more busier and they never charged me when called to reschedule. Doctor’s are to be available for their patients. I guess such doctors need to be reminded who were the 1st doctors and how doctors started. They were not working for just the money but it is a vocation 1st and then a profession.
Deirdre D
28.09.2023
Heart Lake Health Centre
The staff and Dr. Jones were very helpful and prompt. I felt very well taken care of and feel at ease knowing their office is there should I need to go for a doctors visit soon.
Jass Rai Gagu Mundi
23.09.2023
Heart Lake Health Centre
Receptionists are so rude, they don’t know how to deal with the clients, they show attitude and make faces instead of listening them. Especially a girl who deal with the walk-in clients. This was my first visit in this clinic because it was near. I will never visit in this clinic again. Very poor service.
Gabrielle Sawh
10.09.2023
Heart Lake Health Centre
They are the biggest waste of time. You call them because you are in pain and need to see someone quick but their walk-in doctor only works one day a week. So instead your options are wait days while you’re in pain for an appointment or wait hours at the hospital. Also their receptionist is very rude and needs to learn some bedside manner if you are going to be working an the medical field with people who are in pain and probably frustrated.
RADIO GEETANJALI with Sunanda
16.08.2023
Heart Lake Health Centre
Started feeling ill, coughing nonstop, sneezing and malaise. Called the office out of courtesy to let them know that I may make it. Staff, Mansi was upset and very rude. Said they needed to charge cancellation fee (no issues paying), but she absolutely did not care if I had to haul myself there. I told her I will be there but I needed to address this with the manager, then I hung up. Mansi called me back to tell me off.
Mannunavi Brar
04.08.2023
Heart Lake Health Centre
I have been to this clinic many times and seen walk in doctors. I have zero complaint. I don’t understand negative comments here. Front desk is very helpful. Sometimes there is longer waiting period to talk to doctor over the phone but which is understandable. I always get call from doctor for my appointment. Staff always get back to you. As a patient or human being we all should understand and be thankful to health care workers to take care of our health and they worked during pandemic when we were at home.
Dannika Russell
02.08.2023
Heart Lake Health Centre
Receptionist (who says she is responsible for booking appointments) is rude and blamed me for missing my appointment. Appointment was set for 8am but the clinic shows they open at 9am, makes no sense. I called them around 820am because I overslept, nobody answered the phone and she blamed me saying they always answer the phone but didn’t on this day. They never followed up with me until my family doctor (who referred me there) got involved. It’s been TWO MONTHS since my initial appointment. Receptionist called ME to make a follow up appt but I was “making too many changes” that she was not willing to accommodate. She would suggest a time and I told her, it didn’t work for me and she got frustrated because my schedule wasn’t simple to fix their mistake. Im also 33 weeks pregnant so I tried explaining that to her and it meant absolutely nothing. She hung up the phone on me and was very rude. I’ll never be returning here and getting a new referral from my doctor. I’d rather drive to Toronto than the convenience of this clinic just because I live in Brampton.
Kayleigh Jessica Sinclair
28.07.2023
Heart Lake Health Centre
The front desk is rude. I’ve been a patient here for my entire life and the ladies who work at the front desk are very confrontational, can’t arrange or do their job properly. I’m awaiting very important forms for my schooling and have experienced severely delays that may affect my college placement. As a patient here for 20 years I am not pleased with the service I’ve received here in the past 5 years in regards to scheduling appointments. Even as I sit here and write the review the front desk ladies are talking rudely about the patients they are getting off the phone with. Unprofessional by far and as a person who works in the health care system myself there’s no excuse.
Tariq Tahir
26.07.2023
Heart Lake Health Centre
The most rudest ever receptionist at the Dermatology Clinic. I was late due to wrong address by mistake and while I am telling her over the phone that I cant find your place and I am in the same palaza, all she cared about the 50$ no-show fee. Although Doc did not charge me but I would never want to visit a place where staff has no courtesy. I wish I could give less than a star.P.S. I did not even see doc and all the above is for the receptionist and not for the doctor.
Bikram Bir Singh
24.07.2023
Heart Lake Health Centre
Everyone here is perpetually late or in a hurry. Uneducated and poorly trained front desk staff. Appointment with Dr was for an early morning slot. Surprisingly clinic only opened 10mins after appointment time. On arrival informed that Dr is late and arrival not confirmed but told to wait for 30mins. In 20mins informed that I am free to leave and reschedule.
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180 Sandalwood Pkwy E Unit F1, Brampton, ON L6Z 1Y4
Heart Lake Health Centre