Eastlink - Corporate Headquarters

Door to door guy came with a great offer for internet and cell. I signed up but had to go in person to pick up new SIM. Store tells me ONLY PHONES SOLD BY THEM are allowed, blames the door to door guy as being 3d party and not knowing. I call up the salesman and he KNEW but FORGOT TO TELL ME. Waste of time. I asked them to cancel the install, they then decided to call me to remind me about the install. I tell the robot I don't want it, it puts me on a long hold line. They then called me later, trying to figure out what went wrong, and put me ON HOLD AGAIN. Few weeks go by and despite me repeatedly trying to cancel my order and NO NEW SERVICE BEING INSTALLED and they decide to get Bell and cancel my current service anyway. Now I don't have internet because of these guys!

STAY AWAY. Eastlink is like the Hotel California-- they make it nearly impossible to leave.My service was 'adequate'-- not great, especially considering I was on a higher speed plan, but my monthly charges kept climbing and climbing.I eventually switched to Purple Cow-- the most bargain plan they have- and have far better and stable internet service than when with Eastlink.THIS, however, is why I say 'stay away':When I decided to leave, the day I cancelled my service, I bundled up my modem and wifi booster in the same box and took it to Canada Post. Maybe 6 months later, I received an overdue payment notice. I phoned and was told it was for unreturned equipment. I told them it had been returned. They said someone would call back. A week later, I called again. Same conversation, same promise to look into it and promise to call back. Then I receive a notice that it's being sent to collections. I called back. Same conversation, same promise. They told me that the wifi boosters were returned, but not modem. They agreed to pause on sending it to a collections agency. I explained that this was their error since it was all in the SAME BOX. No phone call back. Called a week later but asked to speak with a supervisor. Same conversation, no call back FROM THE SUPERVISOR, who promised to call back within 2 days. I waited a week.Then I found the proof of mailing. I call again. Same conversation-- now I'm wielding proof and they still deny I returned the modem.This went on for over six weeks (not once did they call back after the we'll check with the warehouse" promise.)My hard-earned credit rating on the brink of being ruined