WIRELESSWAVE | Cell Phones & Mobile Plans

Awesome experience today while getting a phone upgrade! Alan was extremely helpful and informative. Did the best he could to get us the best deal and provide information regarding the services we have. Would recommended him and wireless wave to anyone. We will be back!

I've worked with Alan at wireless wave so many times and he's always helped me get the best plans. He's honest, hard working and trustworthy. Even with the other staff members, they're not pushy with their sales and they are really good people to work with!!! 5/5 would recommend!

Efficient, friendly service. The staff do their best to save you money and help you find the plan that best suits your needs.

Without a doubt the BEST place to stop/shop for wireless and other services. I am a repeat customer and can not say enough about the customer service that I receive from this store. Both times I have had the privilege of dealing directly with Alan the manager who has provided me with exceptional service. Not only has he found me the best plan suited for my needs, he has shown me how to utilize the plan to its full potential. I have not felt the least bit rushed when I'm in the store, nor have I been upsold on anything, in fact I have saved money, and feel much more confident using my phone. As a side note, it's been almost a year since my last visit, same staff...Not common in this type of store. Says a lot for management and the way they do business. I highly recommend stopping in here first before going anywhere else, you will not be disappointed.

Nabeel at Wireless Wave Masonville is a star. If only every customer service rep out there were a Nabeel... He has helped our family with three services over the past year or so. After our first stellar experience with him, we keep coming back. We are sure he'll always find us the best deal. He is also super friendly and patient as we ask many, many (many) questions before committing to a plan.

Moving to Canada at the end of the first wave of the pandemic made settling in challenging. Alan lessen the burden for me and my family by going over and beyond to ensure that our Rogers and Fido plans were up and running without much delay and hustle. Alan exhibited strong interpersonal skills as well as humility. Alan's assistance came at an important time for me and the family, and we are grateful.

Signed up for the $39 for 20Gig Fido plan with Pixel 7a and got the free Pixel Buds offer thanks to Tosif for his hard work.

I recently decided to upgrade my phone and I went in to see if they could offer me a better deal than my current provider. Not only did Alan give me a way deal he went above and beyond while doing so! All the staff I came across were polite, very knowledgeable and more than willing to help out anyway they could! Couldn't have asked for a better experience! I'll definitely be going back to get my next phone ☺️

I've been going here for years, they are very professional and helpful. They give amazing deals, definitely recommend!

This store provided excellent service. Alan Chan found me a deal on a new phone with a great plan, explained the features of the phone for me and helped me transfer my information to my new phone. When I had difficulty figuring out how to take a screenshot, a quick text and phone call was all it took. Thank you! Would highly recommend shopping here