EyeMax EyeCare Vancouver

I dropped by here to fix my sunglasses. It’s my first time, but they are so kind. I only asked him to replace the nose pad. After fixing, I noticed that my sunglasses was tightened a screw. He is so professional. Thank you for your kind.

Decided to come here for an eye exam and contact lens fitting because my boyfriend had a positive experience. Unfortunately, I can’t say the same for myself.The eye exam went smoothly, and the optometrist and staff were nice and friendly. However, they didn’t have my usual brand of contact lenses (Acuvue, one of the most widely used brands on the market) in my prescription so they gave me something else to try in the meantime while they waited for the right ones to be shipped. The lenses they gave me in the meantime were also in the wrong prescription because they didn’t have the right ones in stock (they said my prescription was too specific).I waited almost 8 weeks for the right ones to be shipped, and when I called to follow up they said that the lenses would not be arriving anytime soon. I then asked for a refund as I had to spend over $100 ordering new contacts waiting for the right trial ones to be shipped and I didn’t want to keep waiting. They refused as they said that I had already taken trial lenses from them so the fitting was non-refundable. I didn’t even need the other trial lenses in the first place and they were in the wrong prescription.Anyway, I will not be returning and would not recommend for anyone looking for contacts.

Thanks to the two lovely men who helped a stranger from Australia! With four weeks of my holiday to go my glasses were barely holding together and Justin and the Optometrist on duty went out of their way to fix the glasses as best they could. They lasted the rest of the trip! What kind and generous help - with no expectation of turning me into a regular customer.So if you do live in Vancouver and need to buy glasses - please consider going to them. If they offer such great service to me I imagine it will be as good or better to you!

I had a great experience. The staff are very nice and professional. I go there every two years to have my eyes checked and to get new glasses if needed. I highly recommend them.

I had my eye exam with Dr. Monica Baradi. She was super knowledgeable and friendly. She took the time to answer all my questions and provided a very in-depth examination of my eyes.

This is a great eye clinic that has saved me a couple times! Dustin fixed my glasses as best he could and didn’t charge me. And when i had an unusual eye emergency recently they got me in at the end of the day to help me. Always polite and happy to help. Highly recommend!

Fantastic service and selection at reasonable prices. I had a pair of sunglasses custom made here and am very satisfied with my purchase. I never knew this store was part of New Look! Their associates were extremely helpful, knowledgeable, and professional. Highly recommended.

Dr. Tracy Wong is the best, and now my favorite, optometrist! She explains every detail of what's going on and why. She was able to answer questions I had before I even had them! She is INCREDIBLY thorough and really knows what she is doing. I never knew so much about my own eye health until coming to the clinic today. Any worries I had were cleared up by her and she was very keen to follow up. I can also see super well right now and am beyond words. Dr. Tracy, you know what's up and you are absolutely fantastic!!The staff here were also super friendly. I lucked out in getting in the same day as calling for an appointment, and Dustin was so pleasant about it.I'm over the moon. 100/5 stars for being exceptional!

I highly recommend Dr. Tracy Weng at EyeMax. She is kind, friendly, knowledgeable, and very patient and clear in explaining the diagnosis and how to care for my eyes . I’ve gone to multiple optometrists in Vancouver with a recurring eye problem and Dr. Weng is by far the most helpful. She will be the first optometrist I recommend to anyone I know. The staff I’ve dealt with at EyeMax have been friendly and helpful as well.

Dustin was a trip saver. Out here on vacation and I needed my glasses fixed asap before I started traveling again, he was fast, and kind. They work perfectly now, 5 out of 5!