Dale's Wood & Gas Heat Specialists

Very knowledgeable staff. Set me up on the wood stove exchange program.

Ralph and his staff have been absolutely wonderful to deal with

Worst experience will never deal with again! I wanted to purchase a new outdoor wood furnace, I filled out the information they needed to know was told they'd get back to me with a price and instead I get a message saying since I work in camp I am not allowed to purchase this item because it needs to be filled every six hours, instead of asking if there was other people that would be doing this while I was in camp I was told I can't have this item and nothing else would work for me, so they won't sell nothing to me. I have 4 other people in my house who are home all the time who would be filling the furnace, so instead of asking me questions and selling me what I wanted I will go to the competition to purchase.

Tried a competitor first--that's another review. (Insert frustrated, wasted time, annoyed-face here.) Tried Dale's Wood & Gas Heat Specialists next. Phone reception was fantastic and they sent Dan out within two weeks for a free consultation. He was thoroughly knowledgable about our problem and up front with projected costs. His recommendation was the best scenario for us, not up-selling what would break our bank account and pad his. Dan did a quick and minor procedure that ended months of grief for us. THANK YOU DAN and reception ladies! Responsive, trustworthy, generous with time and expertise!

ordered a part for my Enviro Sonnet fireplace all I needed was the thermo- couple but had to buy a complete asembly igniter thermo- couple and pilot nozzle. cost 184$ get home remove the old one and the new one as screw hole that do not fit the original screws. Called for assistance and get quote on fire log kit. told they would call back when technician returns to office around 5:30 pm ... 6PM no call I call to ask what the problem is office closed can't leave message cause their mailbox is full...somebody forgot to delete some old messages.

You can really tell that you are dealing with a company that cares. Great service, fantastic care

Needed parts. Had what I was looking for. Good price. Cheers

Not a review, just a caution: They don't have their own tech, they contract it out. If you need service, it's someone else not really affiliated with them.

Owner is informed and very helpful. Very fair no bs. Could've bought a cheaper fire pit but I'm glad I didn't not just visual but pretty decent heat throw at a 1/3rd open on valve enough for 4 people comfortably

Good people, super helpful.