North York General Hospital

Janine and Natasha in the early pregnancy centre have been absolutely amazing. We had a pregnancy loss which was pretty devastating for us and I have had to do follow up blood work weekly for a few months now and more to follow, and the two of them have such positive and warm energy and always have a sweet/soft tone when talking to any of the patients... I work in a different hospital and am very pleased with their work place attitude, I can confidently say our health care system is lucky to have them!

I had the unfortunate experience of being a patient at this hospital, and I must say that the patient room I was placed in was extremely dirty and dusty. It appeared that no effort had been made to maintain cleanliness in this room. This situation was not only distressing for me, but also for other patients who witnessed it.In my opinion, a hospital should prioritize hygiene and cleanliness as a healthcare institution. While it may be challenging for hospitals to secure more resources and capabilities, this should not lead to neglect of cleanliness and hygiene in patient rooms.I urge the hospital to pay more attention to the condition of patient rooms and strive to provide adequate and clean health services to its patients. These actions can lead to improved patient health and increased satisfaction with the hospital's services.

The emergency nurses were the absolute best and took great care of me when I was admitted in agony with multiple large kidney stones. They were caring, compassionate and attentive. I had to have surgery 24 hours later and the doctors and nurses were just as great. I am just amazed that after enduring the last 3 years, our doctors and nurses continue to take care of patients with such enthusiasm, positivity, sensitivity and genuine care.

Worst experience ever, was asked to return to hospital because glucose was extremely high 33.8. Saw internal medicine doctor that admitted me, was put on a IV of humalog, IV came out, asked nurse to restart, waited over 4 hours never restarted, harassed by security to wear face mask, which I am unable to do due to COPD, then asked nurse to contact internal specialist, her exact words “No, I am to busy”, she was just sitting in chair doing nothing. I was there from 8:57 am, until 6:30 pm, Nothing being done, so I left nurse refuse to contact Dr for me I told her I was going to leave she stated fine go. This is patient care at your best at North York General , nurses that could care less about your health.Tha you a totally unacceptable behaviour I DO NOT CARE HOW BUSY YOU ARE, take a minute and listen to what your patient needsSHANE ON YOU NORTH YORK, no wonder your ratings are so low YOU DONT CARE FOR YOUR PATIENTS

Finally, I completed the journey in North York General Hospital today. I came at 12:30am, it’s almost 8am when I saw the doctor, everything completed with 2 mins! I totally respected the doctor, nurse and all related staffs, but who care of us ? The nurse mentioned Oh there’s only one doctor to take care all in the night, but my question as below:1. I came at mid-night, why the Night Shift doctor just gone in the morning, and the morning shift doctor see me after 8 hours when I came here. If as nurse mentioned, he is super busy, but why he didn’t completed his job, especially for a doctor, if he didn’t care of the patient, but just left the patients to next shift, we can’t called this guy as doctor, but just worker! He didn’t qualified to name as doctor. I’m super busy for my job as well, but I always keep my professional and responsible for my customer in the daily work!2. If as nurse said, there’re other top urgent cases, but why this is called emergency service, we totally understood the situation, but you can’t push the your worst service to patients, if this logic is right. Every industry can do same thing, when we go to the bank, we were waiting for 8 hours which cannot withdraw the money, the bank worker can say: there are other top urgent people withdraw the money, if we dial the phone, but it did not work, the telecom carrier worked can say, there’s other top urgent events need network, you need wait, if we copy this logic to all, there’re nothing in this world! The most important, as health care worker, if you saw the worse experiences from patients, you need report the case to hospital management to see what’s better solution to address this issue, not only push the worst situation to customer, especially I can wait to withdraw the money, I can wait for a phone call, but how can we wait for a sick ? Every industry have improved the better customer experience, but from my experience, I didn’t see anything in this hospital!3. The nurse mentioned, if you go to other hospital, even you need wait longer time, but why we need compare between ‘worse’ with ‘worst’, why we can’t change to better and best ?I can see there’s nothing can change by one day, but if there’s not any plan for the future, this isn’t not impact for healthcare, but even more!!!

The worst experience that I ever had about a Hospital is that hospital.Despite waiting for MRI for a year, the night before the test cancelled my appointment. After all the result was not clear for the specialist. The other time was about the biopsy of my thyroid. I was laying down for almost 45 minutes and the doctor was on his way ( late ). He told me he hadn't had this test for a long time. He hurt my thyroid and after all the result was not clear. I have to go for another test, but I asked my family physician not to refer me to that hospital.

Don't come here if you have an emergency. Today, we experienced an emergency situation and decided to seek help from the emergency section. However, the waiting time was incredibly long, despite the fact that there were only three patients ahead of us. We patiently waited for two hours until our turn finally arrived, but to our dismay, it took an additional three hours to treat those three patients. Once we were called in, we were ushered into a room where we waited for another hour and a half. The nurse informed us that the doctor assigned to the emergency section was currently attending to patients in other departments and would eventually make their way to the emergency area. It was bewildering to learn that the emergency section, as well as other sections, relied solely on one doctor. This lack of adequate staffing and organization raises serious concerns, as people's lives should never be treated as a mere game.

My visiting 86 year old dad fell off the bed while sleeping and badly bruised his head. The paramedics said that he seemed OK but advised us to check him out internally at the hospital, which was the NYGH only 2 minutes from our house.The staff were kind and friendly. The initial ER assessment was at 4.30am and quite fast, but had to wait a little bit after that as the CT faculty opened at 7am. However, as soon as it did open we were done by 7.30am, including all check ups by the physician, Dr. Sommers.Bear in mind it was the early hours of a weekday morning when we visited, so the wait may have been shorter than expected, but the staff were professional courteous and kind through and through.We experienced the same kindness and compassion when my wife delivered our younger child there many years ago too.We were lucky the hospital is close to our house, as my daughter dropped me off there, while my mum accompanied my dad in the ambulance. If you’re parking there, it can be quite expensive though - about $5/30 minutes or $23/day (without in/out privileges) or $24/day (with in and out privileges). So if you’re expecting to stay more than 2 hours there, it’s worth just to pay the maximum daily rate.If you have to come on multiple days, then there are multi day passes which turn out to be much less per day.

Poor Admin StaffVery rude careless triage registrarThey spend more time chatting and laughing without care for people waiting to be registered. I was kicked out because I asked when the nurse can register me. There were only three people were waiting to be seen y the triage nurse but she was ignoring all of us. This was at 6pm Easter Sunday. Soon as I raised the question all of sudden the security was called and the head nurse came by and without asking any question she asked me to leave and I was escorted by three security personnel to outside the premises. All I stated was that in any emergency department there is at least one triage counter is open attending to patients. That was it. I waited over 1/2 hour because the new lady was chatting and enjoying her conversation with two other male nurses without any care for the waiting patients.Now I am at Major Mackenzie hospital and honestly it took less than 5 minutes to wait and register. I have been living in North York region less than 5 min. away from the North York hospital for over 30 years. In fact my son was born there. However the quality of service has gone down for the last 4-5 years. I have been taking my family to many other city hospitals where the administration staff were very attentive and fast. Shame after all these years to see how certain administrative nursing staff are playing God and they this their job which is admitting the patients are more important. I was shocked to see that the nurse in order to hang on to her improper unprofessional conduct she had to lie and call for security. There was no rudeness nor there was any angry or in appropriate conduct. Everything went out of the proportion and was made into a scene by the registration nurses (only 2 of them). Well happy Easter Sunday to them. I hope their loved ones do. Not experience the same.