Structube

Worst experience ever for first time customer. Purchased over 3k in furniture, sofa 2 chairs and Sideboard. Nothing but issues with delays and delivery with damaged boxes up on arrivals. Then top it sofa was exchanged for new 2x and each was scratches and faded fabric. Worth gets worse when I spoke with Ast Store MGR Antonio he is has no customer services or manner. He once told me if I lost confidence and that I should return items before opening others have not opened yet. Couldn't believe the response and services at this store. Do not go here try another structube!!

Used to be a big fan of Structube products but after a recent negative experience with one of their products (the Zofia chair), I realized that they are hiding/preventing negative reviews from being posted on their site. Customer support is saying that they get too many reviews to validate/post, yet I see 2 4-star reviews that were written well after mine that were published, while my 1-star review is not being published. Be careful what you are reviewing and using “feedback” from other customers to make your decisions. Some products have been great, others (like these chairs) have significant quality issues, but you would never see that online. I will not be purchasing anything else from this company until they change their review policies.

Terrible quality. We bought the Fany sectional and about 1 year later, it’s extremely uncomfortable. The cushions/foam is non existent. We can feel the springs when we sit and it’s painful to sit for more than 10 minutes. Absolute garbage.

A very bad experience with this store. On January 15th we ordered a desk, the Sales Person said that it will be ready for pick-up by Jan 25th and then after we were notified that will take another week and it was the same story again and again with no delivery date for two months.After few weeks we learned that all the Structube furniture comes from overseas and we were not informed about it. This could be very helpful at the moment of the sale for us to decide if whether or not we will continue  with the order.When we called the store inquiring about our order, the employees just responded that they don't know if it was already shipped of not.Due to very bad customer service and no commitment to provide a date, we decided to cancel the order and purchased the desk from a reliable furniture store. moving forward we will not come back to this store neither will recommend it to friends and family.Poor customer service.Lack of informationOnly excuses.Poor Management.

I really like Structube, they have really modern and trendy furniture with probably the most reasonable price. Quality it also great. However the stores have always been let down. I don’t know if the salesperson don’t get any commission or not but they are not helpful at all. Last time I dropped by two ladies at the cash just said hi and went back to their conversation. Didn’t even ask if I needed help with anything.Only exception was one time this gentleman with half man bun, possibly Chris. He was extremely helpful. So the star is for him.Other than that I’d recommend shopping from their website but don’t expect anything from the stores.

I received an email that my table was going to be ready for pick up and that I will receive a text. I did not receive a text for 2 weeks after which I tried calling the store- 5 times at different time intervals during store hours, no answer. They picked up the 6th time and a lady spoke to me. Quite abrupt and not aware of good customer service. Eventually, they had to transfer me to John, the manager, who was able to help. I don’t think I’ll order again from this store only because of the level of poor customer care or customer service by the staff.

I have had the structube horizon sofa for about a year now. I was super happy with it, until I saw the drawbacks!1. It starts piling 3 months into using it. And no, we don’t have any pets, we’re non smokers, and we have no kids.2. The zipper started stretching and soon the zip broke.3. Upon contacting customer service I was told it was out of warranty period and I said I’m aware and I am asking for your guidance - can I buy a replacement sofa cover piece? Can I send it in for replies for a charge, anything?They were of NO HELP! Now I’m stuck with a part of the sofa that’s terribly embarrassing when we have guests.

Some people working here really hate their jobs and it shows through their rude attitudes.There are many bad reviews of this place in regards to their customer service. Perhaps retraining the staff will be a good option. Or maybe just sit down with the employees to emphasize the importance of good customer service.I called and told the worker that I’m here to pick up my order (as I was instructed over the phone to do). He replied, “I don’t know what you want me to do about that”… Quit your job. You’re absolutely useless and a complete liability to the company because you’ve just cost them a well paying customer. If the item wasn’t a gift that was already 1 week late on delivery, I would have cancelled the order right then and there without any hassle of bringing the item back and would have made sure they knew that he was the reason for the return.On the other hand, there was a black girl who works there (she might be new) who I appreciated because she explained everything very well and was kind about it.Not going to be shopping here anymore.

I was purchasing for an entire apartment, and found everything I needed for a great cost. Staff are really helpful! And I appreciated all their help.

Unprofessional team, send you defective products and not willing to change it and try to trap you in any way to accept the defective item