TCU Financial Group

I had a great experience opening an account with TCU Financial. The account manager I dealt with in opening an account was extremely helpful and friendly. The service I have received since opening an account has been excellent and I highly recommend their banking app!

Nothing but bad experiences in person, online and over the phone. Their client support is non-existent and provide as much help as someone pouring gasoline on a fire to try and extinguish it. Their mobile banking app makes the stone age look technologically advanced, it's harder to navigate than the Bermuda triangle and runs worse than a quadriplegic. Do your future self a favor and switch to literally any other bank. Also the speed bumps in their parking lot are merciless and you could bottom out a lifted truck if you go over one of them head on

They take the term “bankers hours” to heart. Almost never open, e-transfers take an hour to send to other people, they put holds on my long term employers paycheques to me for whatever reason, and they charge you $20 for your debit card if it’s ever lost! You would be much better going to literally any other bank in the area. Their “help line” phone number is about as useless as a boat made of cotton candy, sure they might listen to your problem and give you an ear to rant to, but they’re almost completely powerless to actually help with anything. I’ve had several friends who have banked here and they also would NOT recommend this establishment.

Investment folks are calm, knowledgeable and are easy to deal with

My experience with TCU Financial has always been fantastic. Extremely helpful and prompt. This is the only financial institution I've worked with that actively works for my needs. If you don't already use their services you should.

I’m only giving 2 stars because in person they are fine.However online presence and technology is a complete and utter fail for TCU.The online banking constantly does not work and the app shuts down or doesn’t open.I have tried different ways to log in for example Face ID, password, username, debit card number and any combination of this with the app.When I go onto google, safari or any method of internet and try to log onto the website it doesn’t open either.This is a huge issue with TCU over the years. Technology is the way of the future there is no way of avoiding it. They haven’t got it figured out yet and it’s a shame.If you are considering opening an account with TCU I would sadly have to recommend to go with a different bank. As we do not know the way things are going with TCU technology especially with the app /online banking and using it day to day.If this review is still up then nothing has changed.

Tcu has staff to speak with and also at the tills, its a pleasure going to the branch.

very good

was helped to open my first bank account, was very satisfied and NO FEES

Very good credit union! I highly recommend