Mr. Rooter Plumbing of London ON

Gerry was very pleasant and professional with his service. He promptly came to assess the situation and clearly explained the options. He arrived timely to make the installation. Overall, I felt well of taken care of and confident that all will be well. My payment options were met by Mr Rooter.

I recently had a plumbing emergency in my home and was referred to Mr. Rooter by a friend. I was impressed with the promptness and professionalism of Massimo.G from the moment I called. He was able to schedule a next day early appointment and arrived on time, ready to assess the problem.Massimo.G quickly diagnosed the issue and explained the necessary repairs in a way that was easy for me to understand. He was honest and transparent about the pricing, which I appreciated. Throughout the repair process, he was diligent and efficient, ensuring that everything was working properly before he left.Overall, I was extremely satisfied with Massimo.G and would highly recommend his services. He demonstrated exceptional expertise and professionalism! Thank you, Massimo.G for your excellent work!

After calling the customer service and getting a response to have a technician come out within the hour Mossimo showed up...and after I explained the issue he let me know what he was looking to do and possible solutions. He kept me informed throughout the process. He was able to fix my problem but did advise that because of some issues in the piping ( that he showed me on his drain camera) I may need to look at having it fixed so this backup doesn't happen again. Very professional...had patience in explaining to me what he was recommending and why and answered all my questions. Thank you!!!

Joseph K was very professional. Fixed our long standing problems with our plumbing in our old home. No more gurgling pipes. Very neat & organized. Great job, quick response time as well Would not hesitate to recommend!

Our technician Massimo was punctual and very professional. He took his time explaining our options. Once we decided on replacing the piping(which was challenging because of the duct work) he started the work immediately creating a lazy river, once completed he did an excellent job cleaning up. We would definitely call Mr Rooter again.

Knowledgeable and confident young man. After trying the basic approach that didn’t give desirable results Massimo provided two other options how to fix the issue explaining exactly and answering all of our questions. We agreed to try one and it worked. We had this issue for last few years. We’ve never been provided with any other ways of fixing it. Way to go !!! Thank you so much

Changing the review to 4 stars now:Updated: Brodi and Gerald came back to fix the issue and did some amazing job. They Recommended to change the toilet, so I got a new toilet and they did the fix without any additional cost.Still taking off 1 star for 3 reasons:- They could not install the toiled that I purchased initially, so had to return that and get another one- they charge 50% markup for the toilets they fix in- I ended up paying almost $600 for a toilet installation and 2 bidets which could have easily be done in $300 from a private contractorPrevious rating:Rating given: 1 starExtremely disappointed with the services. Got a plumbing job done yesterday which was handled in poor strategy, costing me $500 for no reason.There where some issues with with my toilet where the supply was jammed and and there was no water coming the tank. The plumber fixed the supply and added the bidget make a bill of around $450 for that job and they realized that water problem is still not solved and told me that I should change the toilet as the issue still Pertains and quoted me $ 1100 for the new toliet and the installation which included $400 for the installation.Technically the $400 that paid so far is of no use as the problem is not fixed. My concern in, why would he charge me for a service which is not taken care of. I am happy to buy a new piece given that you guys cover the installation as I have technically paid for it already.Brody (the plumber) seems to be a nice guy but I think is the poor job planning that lead to this whole mess up!Looking forward to your response on the concern. If i don't get a satisfactory response, I will not be using your services again!

We had Joseph come out yesterday, to fix our leaky shower and tub drain. He was very nice and considerate. Always putting the booties on when he was inside, and he was so clean. He must’ve cleaned the tub too, because it was spotless after! Thanks, Joseph. This company is expensive but they seem to have good people working for them.

They certainly deserve 5 stars as they have a star team working together.Alejandro is the super star!Our bathtub needed faucet replacement as it had a pretty old system. I tried calling several plumbers, some didn't pick up the call, some did and asked for the picture which I sent, but they never responded!I called Mr. Rooter and they sent Alejandro for free estimate on the same day. Price seemed fair, so I called back close to their closing hour, and they sent him the very next day. The reception was extremely friendly and understanding - they'll call prior to sending the technician to make sure you're available at the booked time slot, which is commendable. Alejandro is a very humble human being. He's experienced and did his job very well.You can expect true professionalism from this company with excellent service standards.

Mr. Rooter has a topnotch service. I put in a request for a quote on their website to complete a hookup for a new kitchen sink and a dishwasher and within the next hour, I got a call about setting up an onsite free quote estimation that I scheduled for the next morning. That being today, they gave me a heads up about when the plumber would be coming.Today, Gerald came in to create the quote and I agreed for him to complete the work, as well. He was courteous, professional, considerate and punctual, including taking the trouble to leave for and come back with parts that he needed to finish the project. He did extensive quality control on his work (no leaks) and spent time adjusting the pipework as needed. As well, the cleanup after drilling a hole for the dishwasher hose, and more broadly, was excellent. Great work, great service, great price. 10/10 would engage Mr. Rooter for work again.Pictures below for the end result.