Dr. Mark Wellman

I've seen Dr. Wellman a few times for my nose bleeds. I've ended up needing it to be cauterized twice which was no biggie.The procedure was simple and both appointments for the cauterizing at the hospital were no more than 15 minutes.However I'm giving three stars for their appointment cancellation system which is ridiculous. Im pretty sure it's illegal now to charge for missed or late minute cancellations now (I was told). They expect you to give not 1, but 4-5 days notice unless you want a fee of $100.

Dr Wellman is a nice Dr and efficient, very laidback, sometimes good to be, but you need to ask a lot of questions to get answers, but gets to work done. Oh but a totally different story regarding his secretary/receptionist regarding her nasty attitude, poor poor customer service if some, she’s probably been with Dr Wellman to long that she takes her position for granted and therefore her bad attitude and unprofessional manners, she should move on elsewhere were no interaction with people. She maybe efficient on the administrative side but keep away from people get an other receptionist.

I can only say positive things about Dr.Wellman and his staff. Having had chronic sinus issues for years I finally decided it was time to fix the issue. While I did have to wait a few weeks to hear from his office once the initial appointment was made from then to the surgery was only a matter of a few weeks. I have never had any problems with the receptionist as stated in other comments. Dr. Wellman is professional, caring and a approachable physician . Guelph is very fortunate to have both Dr. Wellman and Dr. Linn that service our problems.

My Partner saw Dr. Wellman 10yrs ago for polyps, I don't know much about that visit but I do know about this latest visits. fast forward 10yrs my partner has Huntington's Disease and polyps again. I want to say that Dr. Wellman's office has been awesome. Jill his receptionist has been very kind to us. With covid 19 and lockdown they have treated us with respect and understanding. Dave and I would like to say Thank You to both Dr. Wellman and to Jill.

If I had to recommend an ENT to any friends or family Dr.Wellman would be the first person hands down, with being tired of the medical field Dr.Wellman was able to give me some hope in feeling better. I was treated almost immediately and when there were more concerns he always ensured I was being looked after and that he would do anything in his power to help me get back to my old self. Not only was amazed with the kind, gentle and empathetic ways of Dr.Wellman his receptionist Jill is by far the sweetest! Most of the time I find the receptionist in any doctors office to be very cold as they do have to deal with a lot but Jill always greeted me with a smile and continued to check in on me during this long journey! I am so very thankful I was referred to this amazing office and sad to see others feeling so negative as all I have to say is this is by far the BEST medical care I have received. Thank you!

Dr Wellman and his receptionist are two amazing people! Very welcoming and helpful. Dr Wellman puts you at ease and tells you how it is. Answered all my questions and concerns. Highly recommend Dr Wellman as he is amazing at leaving near invisible scars after surgery! Can't thank him enough for what he has done and continues to do for me.

Dr. Wellman was exceptional. Very professional. I Highly recommend him. Jill at reception was so amazing. She put me right at ease upon my arrival. Can't say enough great things about the both of them.

The whole office staff is great and Dr. Wellman is the nicest and most wonderful doctor you will ever meet. He loves and cares about people.My appointments have always been fast and I can always get an answer when I phone. It doesn't bother me if I have to call more than once if it is busy. The entire staff has always been nice.

Still waiting on tonsil surgery over a year after the consultation. Good old Ontario medical care system though.But don't let that be an issue, Dr Wellman himself is a great doctor and certainly helped out my sinus issues, however the secretary system they have running there is insulting to patients who get referred by their doctors (sadly mine just closed her practice this week). If you call to inquire about when your surgery date is, they won't tell you and will call you to inform you of when it is. I was a little misled initially as well, I was told 4-6 months wait and when I called after 6 months, I was told that adults are 9-12 months, kids are 4-6 months on average. Well, 12 months has come and gone with no call about my surgery and I am still having sleep issues. It would be nice to know well in advance so that those who have surgery can book the time off work.

Dr. Wellman is very nice but his secretary is is extremely unprofessional and makes it very difficult to see Dr Wellman. All appointment changes and follow up appointments must be scheduled via email and it took weeks for me to get a reply, even after sending follow up emails. When I did get a reply, the emails were often one or two word answers, not polite and didn't even provide the name of the person that was writing the email. I tried calling and the phones were off (I didn't even have the option to leave a voicemail). When I went for my initial appointment I smiled and was very kind with the secretary and she was completely uninterested, uncaring and came across like she couldn't care less about the patients coming through the office. I'm so disappointed by the lack of any level of customer care and service from the administration side of this office.