Garden City Transportation

Great team - awesome to deal with + super reliable!

We hired Garden City to provide shuttles for our wedding. The experience has been terrible.They were extremely uncommunicative leading up to the event, refusing to provide any logistical advice or input.They quoted us a price, and then after the event charged us twice as much.Their driver drove on the back roads in Sooke so aggressively that multiple quests reported feeling unsafe and people literally fell out of their seats as he sped around corners. This was after he tried to talk his way out of doing the runs that had been agreed upon.There aren't a lot of options in Victoria, but this is a terrible one. Stay away. They are not transparent, nor is the service good.

Ask for Bussy He’s awesome

We hired Garden City to provide transportation for our wedding in May 2022. Jason was difficult to get a hold of throughout the planning process - we spent months emailing asking to confirm details and asking to sign a contract (he never did)The week of our wedding Jason increased the prices on us and demanded 100% up front payment, even though previously we had agreed to 50% deposit, 50% on delivery of services. This caused a lot of stress and more worry. The day that all of our guests were arriving from all over the world for our destination wedding, we were dealing with Jason’s rude emails and demands for more payment before he would show up.On the day of the wedding, Garden City sent only two buses instead of three as agreed. The result was that the bridal party was stranded for an hour, since we weren’t picked up by our own bus as arranged but rather a bus that had to first take all the guests to the venue then turn around and come back for us. This caused our wedding to start one hour late. Given that we only had a 6 hour long event, this led to lots of last minute changes, chaos and stress the day of our event. Our entire timeline was affected.We found out later from our guests that the drivers (Jason drove himself plus one other person) made unprofessional comments and that guests felt unsafe during the journey because they packed the buses so full to make up for the shortage of driver and buses. Our guests were standing up and packed together tightly on a bumpy bus ride for the 30 minutes back from the wedding to the hotel in downtown Victoria.After the wedding we learned more details and realized the full extent of the issues caused by Garden City. We asked for our money back. Jason denied any responsibility for the issues saying the bus that never showed up to transport the bridal party was “stuck in traffic”. If they had just told us they couldn’t manage a third bus and driver we could have arranged to take taxis and then I could have been on time to my own wedding. Jason actually suggested calling a taxi instead of waiting for him to return and pick us up - unfortunately that suggestion was made when we were already 30 minutes late to the wedding.If you are planning an event and need reliable transportation, run the other way.

Great rates! We rented a school bus (hehe) to take our guests from the hotel to the ceremony venue and back after because the wedding was in Sooke, and not super easy for out-of-towners to find. The bus was on time and the driver was a great guy and a safe driver!

Professional, punctual, flexible, friendly, and kind. Will book again next time I bring a school group to Victoria.