Lakefront Sports Centre Ltd

This long weekend May 21st,2023,I went out in my personal boat with my family and saw a live incident happened there. I was shocked to see all that there was couple almost sunk in the water as they rented a jet skie from lakefront sports centre, that was flipped over and no one from the lakefront sports centre staff member went into water to save them. I saw both of them screaming in the water as i was with my family on my boat. I got that couple into my boat and tried to flip the jet skie to normal, but had no luck.. and we were in the boat with that couple waiting for staff member to comeover and help them out but no one came in next 15 mins. I called the lakefront phone number twice, no one responded the calls. luckily there was another family who helped us to take that jet skie and the couple safely at the rental’s deck.I personally will never ever refer this place. It is waste of money if lakefront sports rental have no safety guidelines to save human lives. No right to give false hope and risk people’s life. Looks like they only concerned about money but not human life.

If there is any review you want to listen to, please listen to this one. The owners are complete frauds. The employees that do the orientation and give our life jackets are friendly and respectful. However the owners are just money-grabbers. It’s the first time in Canada that I’ve experienced such disrespectful, ill-mannered and narcissistic treatment from any kind of customer service. If you want to enjoy a weekend in Kelownawith your family and friends avoid this place at all costs, I promise there are much better rental places.

The girl in the office was very kind and helpful helping us choose the best boat for our family

Pretty awful experience. I will start off by saying the boat experience was fine, we got on and off on time. But you can expect 0 organization. They handed out incorrect waivers at times, they were calling us while we were on the boat saying we were 30 mins late when in fact we were working with the crew to park the boat, all because they read the time wrong (a couple times). Then, our shoes were lost. We were told to keep it on the dock which we did, however they were gone when we were back. We were told this is not their responsibility which would have been fine if they told us this prior, and that there’s a chance we’ll lose your shoes so alternatively you can take them with you. Nothing was done about this at the end. No manager was available to assist either despite waiting for over 45 mins. Our feet got burned on the walk back to our car. So over all a not great experience.

We rented a boat on Canada day long weekend. Tyler at the front desk was amazing and super efficient helping us pick a boat and get sorted out. The whole orientation process was a bit of a mess but we still were able to get on the lake and had our full time we paid for!

Rented 3 jet skis, a boat and a tube. One of the jet skis would stall every time I let go of the accelerator or was idling. Told the supervisor and my concern was simply dismissed, and I was told nobody else mentioned it today. Well… I’m mentioning it… it should be addressed. Also told them the tube they gave me had a leak and lost air. It was unusable after 30min. Nothing was done to compensate me. Was told isn’t it more fun with a deflated tube? Terrible customer service. Has gone down hill over the years. I rent from them every year I’m in Kelowna. Never again though. Equipment is old and run down.

I would have given the business 3 stars based on our initial experience. Inconsistent information from their website compared to in person was the start of the problem. This was followed up by a total lack of willingness to help find a solution to a problem created by their poor level of communication. This error was potentially caused by human error or a forgotten step in updating their website. This can be forgiven and is frankly understandable, humans make mistakes. I chose to give the business 1 star due to their childish and immature approach at responding to reviews. This business has such great potential but is clearly handled by someone who lacks proper management and people skills. Scroll through some of the poor reviews, the companies response, and you can see for yourself.It's a great location and has great potential. Do not expect to receive an appropriate response or support if anything goes wrong. So if you do decide to book with this company, do it in person, read all the fine print, get clarification, and hope nothing goes wrong.

Advertised price is 29$ per kayak for 1 hour on website. The car magically price is it for 39$False advertising!