Joseph Brant Hospital

We visited the emergency care unit yesterday and we cannot emphasize the amazing experience we had :) It is a clean and organized hospital!A big thank you to the emergency staff on call as they were receptive & responsive to any questions/concerns we had and were very communicative. The care unit has comparatively short wait times and an efficient patient triage!Even though our initial examination was inconclusive, they invited specialists to review and found our underlying problem! Our concerns were not sidelined and the whole team did a thorough job in providing the best care!

A member of my family had a surgery. The staffs and nurses were like saints and they were so kind and comforting. My experience was really good and to be honest I am so happy that I came to this hospital instead of other hospitals in Mississauga (where I reside).

Triage is the absolute rudest nurses I’ve ever seen. They are rude to the nicest patients that walk in even before the patient says a single word. They automatically yell, are condescending and have a very disrespectful tone. Their tone alone is stressful and would cause your blood pressure to go up from frustration. Not something you need in an emergency. I’m supposed to be giving birth here in a few weeks and this is NOT what you need when you walk in with an emergency. I had an earlier miscarriage here when the nurse asked me to stop talking and sit down and wait my turn. (When in fact it was my turn)Avoid this hospital if you can and go elsewhere. I find it very ironic that they have a sign up to tell people to be respectful when the first nurse you see is the rudest person ever before you’ve even had a chance to be polite and respectful.

We had a great experience with dr. Hugh and her wonderful team of doctors and nurses and hospital staff that attended to us. They were all very warm and welcoming individuals and they did a fantastic job getting us through tonsil removal.

If there was an option for 0 stars I would have chosen that. I have been to this emergency department many times and I have never had the best experiences but this visit definitely was the worst. What happened to treating the elderly with compassion and respect. My Mom is living in long term care because she needs 24 hour supervision. She was taken by ambulance and placed in a wheelchair in a cubicle, she is unable to do anything on her own. When it was time to discharge her I mentioned again that she would need patient transport...she was wheeled into the waiting room and left. At midnight I went up to the desk clerk and asked if she was able to contact anyone and I was flatly told yes, they will be here at 438am, I asked if she was suppose to sit in the waiting room alone until they came and she answered ..yes and put her head back down. I hope her mother never suffers from dementia, Parkinson's and many other ailments at 88 years old..I stayed with my Mom and found her a way back to the center...to top everything we were given the wrong prescription. Definitely no shortage of staff but a shortage of compassion

I am so thankful for this hospital. I and my family members ended up here by chance, my father had a heart attack. I am so thankful it was close to Joseph Brant, I have terrible experiences with other hospitals. But the doctors here, the nurses and staff here. The paramedic kept him alive long enough for the staff here to save his life.The doctor was a bit cold at the start because they thought he wouldn’t make it. But he did. He was in a coma for months and they cared for him. My family was there the whole time and they had to see us cry and ask for their help and so many great people work here. Best experience I’ve had in a hospital in years. Not sure why this hospital is different.The only issues I had was my fathers items being stolen and a nurse who would ignore his complaints when he woke up from a coma they’d leave him just sitting staring at a wall and he can’t move or call me or anyone for help. My sister thankfully was able to go in to see him and find another nurse but it was terrible he was left like that for hours when he should have been back in bed. It was terrible.Also when he was in the ICU and anyone could just come in, my fathers family who we never talked to him but found out were just showing up and going in and then we’d show up and can’t get in because two/three of them are inside. This was not okay, he was not close with them, there’s so many of them and my mother is crying because she can’t see him because these strangers are inside. It felt unsafe. However the nurse was kind enough to post a list we made of who can come in and tried to instruct nurses on who was allowed as best as they could. It helped, not perfect but helped.Other complaints were just these people are overworked and nurses are under paid and not tended to and watching them and listening to them, they’re dealing with so much. If they’re not okay how can they help people everyday? We need them taken care of so we as patients can be taken care of. I hope this hospital keeps growing and continuing to improve, they’re doing great so far. I wish I had taken every single name down so I could thank them personally, but I was so overwhelmed. I hope they are all well.

Dangerously incompetent. First off, the nurses working IN emerge, past triage are great, compassionate and HUMAN. As for the recently graduated doctor, not so much. I Spent 8 hours there and I had to go to another hospital because the doctor literally did NOTHING. Barely talked to me for more than a few seconds, didn't examine my leg, and the ultrasound tech was barely functional and didn't go over the area that I said was hurting. I'm genuinely convinced that it's because I was there with my boyfriend, because other patients did not receive this lack of treatment. I've had discriminatory doctors before so it wouldn't surprise me.

My 3 yr old neice had an Adenoidectomy here. The Dr. Justin Khetani was extremely professional gave us proper advice on what to do and to expect. Directions for pre and post surgery were all explained and all questions regarding the surgery were answered aswell. The procedure was on time and stayed for the night, next morning she was released. The nursing staff who assisted were very caring and professional, knew exactly how to take care of children during these kind of times. Even tho with everything going on with the Nurses union, It is such a relief to know that people who actually care are in this profession but sad to see our Govt cannot take care of these great folks who dedicate their lives to care for Humanity ! #istandwithnurses

Personally I've been fortunate to have only visited people who had to be admitted to JBMH with successful outcomes, but there were two episodes that did strike me as concerning and both occurred before the expansion and improvements: once when entering through the basement entrance I passed a decedent lying within a cadaver pouch on a stretcher in the basement level hallway and awaiting transport to a mortuary, this happened on at least two occasions while visiting a family member. Obviously the hospital was at its limits in many ways. The other occasion happened at the Fracture Clinic where the attending physician spoke from across the room to me and my mother and who suffered from Alzheimers that only time would repair her fractured shoulder. Not once did the doctor come within 3 metres of us and had I realised this would be the outcome of her visit on a very hot and humid late afternoon, I would have kept her at her long term care residence and prevented her the confusion and discomfort that day due to her dementia.On a positive note the Lactation Clinic was very helpful for my wife while nursing our children, but who were born at Oakville Trafalgar Hospital.Overall I must admit JBMH is a fine hospital and I would not hesitate to seek treatment if the situation presented itself.

After a surprise ruptured appendix and almost dying...I spent 5 days, 4 check ups, and one surgery at this hospital. During my stay I was taken care of by the most caring, understanding, and exceptional doctors, nurses, and hospital staff.They made me laugh, they comforted me, and a couple of them even held my hand.I am quite literally still alive because of them...And I guess the view wasn’t bad either!