OAK & FORT

A female shopping guide who can speak Chinese has a bad attitude. She gave me the impression that she looked down on anyone and was arrogant as if the store belonged to her. this is ridiculous i buy at oak all the time and this woman makes me not want to repurchase anything at oak！

I had to ask if they had any left at any other location so that it can be sent to the Coquitlam location. They checked and gave me hope that they will send it out. After this interaction, one of the guys from the store came to the store front and told me that they would sort it out and get back to us with a decision. I left the store and waited for the good news that I was hoping for, which was that they send the item to the Coquitlam location so that we can pick it up. Fast forward the next morning, my wife checked her email and saw that they refunded the product without contacting us and we realized that they sent that email the minute I left the Metrotown location!! This is unacceptable, we were expecting a call so that we can work something out to grab the product we wanted. I just want to say that this kind of customer service is unacceptable. If you couldn’t have done anything, just say it on the spot, not tell us one thing, and then when I turn my back, you immediately do something different. At the end of the day, we were not the ones at fault, we just wanted the product. You had successfully lost a costumer.

Worst store. Nobody is friendly (no smiles, hellos). But one attendant decided to reorganize the product I had just put down, while I was asking my friend to hold a water bottle for me so I could try it on. Seriously super rude.

I love the style and vibe of the store but their customer service ruined everything. I understand they are busy and rushing into organising the store but they just bothered to help customer which is their duty i guess? Especially the experience at the fitting room was totally awful. Thank you for making my wallet closed.

While i like the style and the staff are friendly, i have found that every item purchased from this store is low quality and got damaged in some way or another. Not worth the price for the quality

customer service is awful. They won't even talk to you noticing that you want to return and exchange stuff. The cashier didn't print out my store credit and rushed to next paying customers without confirming whether I received it or not in my email. After a while, I still didn't receive the credit in my email, and I asked back for a paper credit, the staff was not patient and rude and kept me waiting after all the paying customers(around 5 customers) paid for their stuff. The cashier just gave me credit and didn't even bother explaining how to use the coupon and kept rushing me to go away. What bad experience! Oak and Fort doesn't do returns is already a very bad practice in the industry. But look at the staff they trained, rudeness. Is there way to complain about this? I want to find out whom the cashier is? A man having make-up on. Please apologize for your rudeness!!

not sure why some reviews are so bad. i’ve experienced nothing but good quality from the clothes and friendly reception from the staff. i wish they had more menswear but i understand this is just a pop up store.

Top-notch service, friendly staff (they are genuinely helpful) every time I shop here! My shopping experience has remained the same over multiple years, pre-/post-covid!

had the best experience!! the skirt i wanted didn’t have my size so the lady (i forgot to ask for her name) helped me pick it up from richmond location and brought it over. thank u tons!!!!

Friendly and attentive customer service. Decent selection of clothes. Uncertain about the quality of the clothes as some of the prices are a bit steep for lower quality fabrics. Got a trendy pair of sunglasses that came with a case.