Air Liquide

Went to the Burnaby store last Tuesday July 21, 2020 and dealt with sales person Ryan Spannier. I was having gas flow problems with my Millermatic 211 dual voltage which I bought from Air Liquide many years ago. I have not used it very much over the years and the machine is in excellent condition. Ryan told me I had enough gas in the tank and that the problem was either with the regulator or somewhere inside the machine. He offered to loan me one of the shop regulators and hose to try out. I just live 5 minutes away. He did not ask for my credit card or any other type of deposit. Now that is old time business!! I guess I look trustworthy!? Much appreciated. I determined pretty quickly that the problem is not with the regulator and hose . After promptly returning the regulator and thanking Ryan, I wondered how I was going to do my little welding job the next day. I then thought about using flux core wire with my welder (ie. no gas required) and discovered that my machine could indeed use flux core. I then called to ask Ryan if they had any flux core wire. After he confirmed, I went back to the store to pick up a roll of flux core wire. Ryan was very friendly and helpful throughout the process. After getting back home and installing the flux core wire, I just happened to double check the manual which said I had to reverse the polarity of my machine while using fluxcore. After the simple polarity swap, the machine worked as it should and I was able to complete the project the next day as promised to the client, just in time for my hip surgery in 2 days.NOTE: while changing the wire spool, I noticed that the hose end of the gun did not seem to be not fully inserted!! Could this be the problem I was having with the gas. Anyways, it will have to wait until my hip heals. I completed the job with flux core wire.Thanks again,John Leung

The guys over is not a customer service no helpful at all we ask many times to hulp us to left the cylinder sorry for the busniss

Really appreciate all the help from Don and Greg at the Burnaby location. Super helpful, they worked amazing with there accounting department & were pleasant to do business with.

A bit of a wait as they appear understaffed, but the sales guy Ryan was very knowledgeable and helped me get the correct Parts for my welder.

Awesome store !Ryan is the man to see ;)

I have been dealing with this store for a good many years. The service and availability of products has been steadily declining and the service has also been steadily declining as well. As a film industry worker we work on really short deadlines and I am seriously considering taking my business elsewhere.

Great people to deal with. I forgot my wallet and Ted totally helped out by taking an email transfer and paying from his bank account for my purchase. Couldn't ask for more help and better service. Thank you.

I have an account with Air Liquide, but only go into their Boundary store in Burnaby 3-4 times a year. Yesterday I needed a brass connector that connects the gas line to the back of the mig.When I walked through Ryan greeted me by my first name as soon as I walked in the door. He proceeded to replace the broken fitting from what appeared to be so spare parts that he had. At no charge!The personalized service provide by Ryan might seem small but I have to say it was so nice.I am going to be purchasing a small portable stick welder in a few months and I will be buying it from Ryan.Thanks for the great service.GeorgeNovis maintenance Solutions Ltd

For many years I’ve been dealing with this centrally located welding supply store. Big fellow Ryan there is especially helpful with his knowledge of the trade, patience and kindness. Air Liquide carries pro range of gear and consumables that has stood the test of time

Staff are knowledgeable