VCA Canada MacKay Animal Hospital

Terrible experience.Never available. No communication with the vet, just front staff maybe a tech. They don't answer the phone and don't respond to messages. They won't allow you in during the appointment.They sign you up for an expensive monthly package, but then want nothing to do with you. However, if you do go in, nothing is actually covered and they rack up more charges.Only part way through this yearly subscription, can't wait to get out.

I used to take my dog to MacKay. They scheduled a visit for me to get one of his shots done, we arrived and waited to find out they didn't have the shot in stock. They told me they would give us his other shots this visit, and have us come back to get his original shot done with no visitation fee. We came back to get it done and they billed us for the visit, when I asked, they told us the best they could do was half off even though they scheduled us strictly to get the shot he didn't have. So I was charged for the first visit, and half of the second (which we wouldn't have had to come back for if they had his shot in the first place).I switched vets and also found out I was paying nearly double to go to MacKay than other Vet Hospitals.

Dr. Punniamoorthy is a rockstar of a Vet. I didnt even talk to her for more than 15 minutes and her knowledge, politeness and passion is as clear as day. I took my Cat Obi for a check up as he is a kitten and left with his next visit planned and with a clear outline of what we will do in the next 6 months. I feel like my Cat is truly taken care off health wise! Trust VCA Whitby anyday!

Dr. Maria Segura is an amazing Vet! She shows her care and compassion to both her animal clients and their humans. I changed Vets after meeting Dr. Maria and so glad I did. My dog is no longer stressed when needing to go to the vets. Thank you

I have been to this office for all of my puppies shots and check ups. Every time my vet has been knowledgeable, helpful and personable! I recently had to come in for an emergency visit due to a sudden illness in my dog. They booked me and my dog in right away! And not only that, but the vet that looked after us, Hilary Butler went above and beyond. She stayed and talked out several scenarios and possible causes which took longer than I'd imagine a regular visit should. She stayed patient and determined to help me find the cause, not only did we find the cause but she also did it with kindness and understanding. After the visit the office called in to check on my dog the day after to make sure everything was still okay.Little things like that go a long way to helping me feel like my pet is well cared for.I would HIGHLY recommend this vet's office to anyone, but specifically to first time pet owners, they have helped me feel so confident in the care of my puppy!

I have been taking my animals here for almost 10 years and there is no better Vet than Dr. Butler. All the staff at the clinic are friendly, knowledgeable and professional. Highly recommend

Dr. Butler, Dr. Punniamoorthy and the rest of the staff at the clinic always go above and beyond when helping us with our furbabies (two dogs and two cats). It's truly comforting to know they have our pets' best interest and health in mind. After each visit, the clinic calls to make sure they're doing well and even communicates through emails (rather lengthy on my end!) with me to make sure our cats have the best and right amount of food to stay healthy. I must admit, I was a bit concerned when the clinic went corporate" but I'm so happy to see that the clinic is run the same way it was when I was child when we would take our cats for their checkups."

They were the kindest people that I have met in a very long time. Excellent with my little lady and treated her with total respect. Thank you for everything

I love the people that work here. My dogs doctor is wonderful and the staff there always makes my little guy feel so special.

Switching vets. Don't like paying full price for another appointment because the medication they prescribed didn't work. Ordered special food like they recommended, but they never called me back to let me know if it came in or not. I called them and it turns out that it was never ordered and so I asked them to order it again and never heard anything back... Again.I feel they're just interested in getting your money than actually helping your pet...There are some pro's: staff is nice and they will call you a few days after an appointment to see how everything is going.