Imperia Hotel & Suites Terrebonne

First time, last time at Imperia suite in Terrebonne Quebec Canada. Awful experience from the moment I walked in with the wife. My wife & I stayed here from a Friday to Monday afternoon. I had to make sure this was our hotel. People by the dozens were pulling in fancy cars and short cocktail dresses. I wasnt sure if this was a hotel in Canada or a nightclub in downtown Miami. First off my wife & I speak English my wife does speak French but for her it's more easy to understand French then to speak it, she's use to speaking English. The young brunette receptionist with the awful tattoos gave my wife and I attitude once our credit card didn't work. It wasn't being declined it wasn't reading it. It would've been nice to inform guest that this hotel doesn't take Discover card. Whatever, we paid we were on our way to our room. I have no complaints about the actual room. It wasnt the greatest but wasn't the worst. Typical queen size bed. Tv, bed, shower and bathroom were decent and clean. It was a little shady seeing the lock on door the broken as if someone busted down the door. Very strange. We asked the same receptionist about what's a good restaurant to eat it at. We were driving all day and we both were hungry. The receptionist recommended this Italian restaurant. We asked where it was. All she did was point to her right and say it's right there. She obviously couldn't be bothered with explaining where it actually was. Funny enough the restaurant was in the opposite direction. The wife and I were out most of the time of our stay. A babyshower, visiting family & friends, exploring the surrounding cities etc. Not once did they clean our room or leave extra towels or take out the trash. It wasn't until we were leaving Monday afternoon that's when the housekeeper asked me if I needed anything. Good timing. I never put out the magnet for privacy either so I don't understand why our room was never cleaned. The most disappointing part of the trip was the restaurant being closed the entire duration of our stay. The restaurant didn't have enough staff? Yet the hotel had plenty of staff for the function room aka the mini night club in the hotel. The restaurant was the reason the wife & I decided to stay here. I'll never come back to this hotel. Thanks for nothing.

I was visiting the area for work so my company selected this hotel. While the curtains in the room were ripped and the pool was a little chilly, my stay was pleasant. The room was clean and the bed was comfortable. The hotel itself was nice and the food at the Martini Grill was good!

My friend and I booked 2 rooms at the Imperia Hotel Terrebonne on August 12, 2022. We were staying there for 1 night since were attending a wedding in a nearby venue.One day before our arrival, I called and asked if it was possible to have an early check-in. I was informed that this will likely be possible but that we would need to ask once we arrive. No additional information was mentioned to me during this phone call.Upon my arrival, a very rude girl informed me that the rooms were ready but that we would need to pay a fee of 50$ per person to have an early check-in. Keeping in mind that we arrived at 2:15 pm and that our check-in was at 3:00 pm. I thought this was ridiculous since our check-in was only 45 minutes away and asking for an additional 50$ per person seems outrageous for that time-frame.We went back in the parking when two of our friend arrived (literally 2 seconds after us). They went inside and were granted early access to their rooms with no additional charge.When I went back to the front desk and asked the girl why our friends weren't charged but we were asked to pay a ridiculous amount, she didn't know what to say and proceeded to pretend type" on her computer and said "ok

Its a nice hotel but there was a party in the conference room below us. It sounded like one heck of a party and when we asked it's expected end time we were told 12:30am. The front desk then laughed and hung up. It was below our floor and the base could be felt. After calling down again they moved us to the 4th floor thankfully.

I was there for 5 days with no room service and the carpet was not clean to start with. It is time to stop using COVID for bad service. Two weeks before my stay at Imperia I was in another hotel in Quebec City named Le Nor__ and had room service everyday.They also seem much more interested to sell stuff than our comfort. Replace the boose tray with a microwave please.And the gym had lounge type lighting!!! I don't get that.One positive point, the lady at the front desk who gave me new supplies, very sweet. Please thank her for me, she is hispanic I think and was working Wednesday around 3:30 pm.

No room cleaning unless you insist after 10 days.Loud parties every friday night. The bed shakes from the music if you are at the 2nd floor.No breakfast on Saturdays and Sundays.Room cards frequently stop working.

The hotel looks nice and modern but felt like I was in a motel.The smoke detector was missing from the ceiling as if someone pulled it out, wires exposed. The A/C was making an annoying sound every 5 seconds while it was actually off. The bed was very stiff, very uncomfortable, barely slept 4hrs. Lastly the door lock wouldn't lock. The door latch and striker plate weren't aligned. Very expensive night for a motel experience. Never again

Excellent experience overall. Clean and classy rooms.

From getting there to leaving, it was great. We were there only one night and there was a party happening in one of their rooms downstairs. The service was great and the room was clean. Would definitely go back and recommend.