iHealth Centre

My husband had an appointment only to be turned away because he had not gotten blood work done. Frustrated as no one advised him prior to the appointment that he needed bloodwork done. This appointment had been booked since after his surgery in January. They said they advised us when they called-which was untrue. The only reason we knew about this appointment was because I had called to book a follow up and they let me know that it was booked. No point during this call did they let me know he needed blood work done. They also stated that they emailed my husband a requisition form-also not accurate. He searched his email for something from them there was nothing there. At least take responsibility for your error.

Great place for diagnostic tests. Had my stress test with Navreen and she was so sweet and great! She made me feel very comfortable. :)

1. Well planned building.2. Very good administrative staff.3. Very good professional staff4. I visited two times, both time appointment with medical staff was attended right on time. They examined me professionally.

I absolutely love doing my ultrasounds here. Being pregnant, every ultrasound is anxiety inducing. Here, they are very accommodating and transparent. They are not the type of ultrasound technicians that will make you feel uncomfortable the whole time and make you think something is wrong when it isn't (like most other places I have been to in Vaughan). Qudsia, an ultrasound tech that works there is the BEST. I would recommend going to iHealth and seeing her. She is knowledgeable and just overall amazing.

Zero stars. Arrived to appointment for my aunt that was booked weeks ago and confirmed again by their office yesterday to be told there is no technician who can perform the required test. Manager said she would find solution as this was an urgent test and my aunt is in a wheelchair. Told us there was a technician who with support from hospital who could do the test. We could tell that something seemed off, at end we asked tech if she certified to do the test. Clearly says no and was pressured to do the test by manager, as we were upset. However she did this test as it was considered “vital” we will be putting in a formal complaint but this is a risk to patient safety. Don’t book appointments when you don’t have the right staff to do them. This delays the patients the care they need!

Today i had an unpleasant experience with the receptionist. When I called, my calls were consistently going to voicemail, and when she finally picked up, she disregarded my concern about this issue. Additionally, I inquired about the lack of a confirmation for my appointment, and she dismissively informed me that they don't have a policy for sending emails or texts. Her attitude throughout the conversation was quite rude, leaving me dissatisfied with the overall service provided.

In my 4 visits for heart care I have had the most pleasant experiences. I have also witnessed the care taken with other patients around me. The staff is professional beyond a limit. They take the time to listen to my answers and they make sure that my concerns are addressed. I highly recommend this care facility. I have a follow up appt with a cardiologist and I will post about it as well.

DO NOT GO HERE. If you are already a patient here, I'd recommend finding an alternate. The clinic is inefficent and has no sense of urgency even when it comes to urgent matters. Both the doctors and the admin staff are to blame. There is a considerable amount of internal dysfunction.I personally spent months with this clinic and went through an array of unnecessary delays, poor understanding of medical reports and a general overall lack of urgency in helping to expedite my case. With the way our healthcare system works, you need a clinic/doctor on your side that will advocate for you and one that has the knowledge to understand the urgency of potentially complex matters. In the absense of these things, your life is at risk. Mine is/was literally. I eventually gave up on this clinic and went directly to Sunnybrook ER. They diagnosed me with late stage cancer after this clinic labeled my issues as probably no big deal" for months."

Simply the best care I have received the entire staff at Ihealth are absolutely fantastic. Very professional. It's sometimes the small things. Techs that administer needles so well that I literally don't feel a thing. Everyone there from front reception , to the specialist Doctors have been outstanding.

Holter Monitor Doctor/Technician advised me to return my monitor on Saturday, June 31. June 31 does not exist. Then he advised me to then return on July 1 not realizing the clinic is closed on Canada Day. Checked clinic hours on Google to return my monitor on the following Monday. Google indicated clinic was open. When I got to the clinic it was closed. Very poor advice from the clinic and it's technician. Clinic hours are also not accurately updated. Very poor experience.