The UPS Store

I wish I had read the reviews before using this UPS location. Totall agree with the other bad ratings. This place is the worse customer experience. I can't even call it service. Rude, not helpful, and unpleasant in every way.

Waited 30 mins in line and the staff made an error so I have to come back and rejoin the line. I’d give zero if I could. there is no other alternative so let’s hope they increase efficiency in the future

The man and woman there are the examples of worst customer service I’ve ever seen in Canada! They are rude, impatient, unhelpful and unfriendly. I wonder how Amazon works with them!!

Severely understaffed. Be prepared to wait in line 20-30 mins to pick up a package.UPS in the area loves to pull the old “attempted delivery” BS even when you’re sitting at home waiting for delivery. No ring, no slip on the door. So then you’re forced to come here and wait in line for an inordinate amount of time because the delivery trucks can’t be bothered to do their jobs.Will be avoiding UPS at all costs in the future.

this old man with glasses has a terrible attitude as if you owe him money. Avoid this place, go for the one at North Van or to a different company.I would like to add that you must print the address for shipping the parcel. Printing at this place for one normal paper is 4 dollars. They do not tape the package, he insisted I had to spend 6.50 before tax to buy his tape!! The worst part is I had the original box for the package to return. He said I cannot use it and had to buy from him. Boxes there are priced from 6-15 bucks. To ship the package out, the money you pay to seal the box is more than the express shipping cost. My returned parcel is worth 30, and this old dude tries to charge me 50 bucks for shipping, taping and forcing me to buy his shipping box. Went to another nearby shipping company and had my package delivered for under 10 bucks. No add-on expense like this scam place. Btw, i just checked North Van ups today and they taped the box for me fore free and im allowed to use my original boxes to ship! See this old man at west van tries to rip customers off to purchase his over valued tape, box and printings! 4 dollars to print a page! 10-20 bucks tape and over 10 dollars on shipping boxes. Its nuts!

SO RUDE!No return greeting when I said hello, Masoud took my labeled package and turned away, I asked for a receipt, he printed it, dropped it on the counter and then threw my box in a bin on the floor. Shame on him for his despicable customer service and shame on USP for allowing such a rude person to represent their service. I will NEVER use or recommend this vendor to anyone.

I've been to this location a couple of times and despite what has been written in the reviews, the gentleman has been extremely pleasant to deal with and very helpful.I will definitely continue to go to this location for all my UPS needs.

Both the man and woman working there were very rude and unhelpful. I was the customer and they were bossing me around to move the packages around. Also so expensive to buy tape or print etc. I'm never going back there.

I have my mailbox at UPS STORE since 2001 BEING from Europe. I don’t know what all the people raving about the owners are rude.They are authentic real people and I have never had any problems with what some people are describing as rude . This may be the only faulty towers in West Vancouver and I love it. I would give them 10 stars if I could and I’m limited to only five..