The Urban Puppy Shop

Such a good daycare! My 1 yr old lab has been going since she was 4 months old and LOVES it!! The staff and other dogs are exactly what she needs.

So, I saw these reviews and feel conflicted. Our puppy loves it here- every time. As do others whose parents I see at pick up time. It's disheartening to see the conflict between ex employees and employer but ....I worked for a company in the past where this happened because they let a few people go and they had all their friends slam them on glass door. I'm not really sure what to believe from anyone online anymore. Both sides seem inappropriate in this one. Maybe staff should get more pay, maybe the owners shouldn't respond to reviews. But, at the end of the day- my puppy is treated well, never been hurt, and loves to come back, so I'll go with his instincts.

Reached out for an online inquiry regarding if they allow unneutered dogs at their daycare, since we have lined up our dog to have babies. Phillip told me while it’s a romantic idea there’s nothing romantic about it, when I never asked for their opinion about it. Merely wanted to know yes or no, will it be an issue for your staff as my dog regularly went to DOGTOWN for daycare and their staff had nothing but kind things to say about him. I’m disappointed at the recommendation referral I was given to come here by DOGTOWN.

Left my dog from 5pm to 8 am - he reeked like urine so bad I had to bathe him right away. You could tell he was depressed and did not have a good experience. They don’t have someone with your dogs overnight and only use cameras. I assumed the service would be better than this. I would not recommend overnight care for your dog.Had one situation where my dog came home with a trauma to his eye, another where his food was given to another dog and he didn’t eat all day. he also got kennel cough another time even though he had his vaccine. This place does not ask for up to date vaccination records or even ask at all.Never allowed inside to see the conditions. Glass Door reviews from previous employees confirm the experiences I have had. Also owners replies to the reviews are unprofessional.

I used to bring my dog here for boarding until I found out they leave the dogs ALONE at night. That’s so unsafe and not to mention defeats the purpose of paying for boarding, $60/night I might add. You’re better off finding a sitter on rover if you want your dog to be cozy and safe while you’re out of town. And as others have said, go and read the glass door reviews for this business. I only gave two stars because the staff were always very sweet, it’s just a poorly ran business on managements end.

We have been taking our female Airedale Terrier to the Urban Puppy Shop since late Winter of 2021/22 and have learned over this time that our girl is loved by all the staff. The last visit we had after picking up our pup I noticed something was off about her. The next evening I felt something on her face, a bite mark just below her right eye. We then called Urban Puppy Shop and asked if they knew anything about what we found. One of the people who answered the phone was super apologetic and said that our girl was in an unprovoked altercation from another dog (the aggressor). The person didn't mention anything happening the day before when we picked up our dog. On their terms page online, this is contrary to what occurred, we were not notified when we should have been. Days later the wound then became abscessed. We went to the vet and learned if we were notified about the bite on her face the day we picked her up we could have healed the wound below her eye and everything would have been fine. But since 24 hours had passed the chances of the tissue healing normally had gone. The vet had to shave her face to clean the wound, and we had a bill of $350, 2 weeks of heavy antibiotics, ointment application, pain meds, and the cone of shame. The dog in mention that was the aggressor we learned is still going to the daycare not muzzled, we are unsure if the owners of the attacking dog were notified of what happened. We are deeply disappointed and the terms on their website release Urban Puppy of all wrongdoing. All the negative reviews should speak to this, we are sorry for our pup, and wish we took the reviews more seriously before we started taking our dog here. The vet and other professionals say we should seek compensation.Edit:Contrary to the offer of covering expenses for the vet visit, this is a lie, we were offered store credit. What a joke.

HORRIBLE PLACE! AVOID IT AT ALL COSTS.If I could give -10 stars to them, I would.The owners Laurie and Phillip are extremely rude, unethical, unprofessional, unorganized, unhappy, do unlawful things and when you call them out about what they did, they disrespectfully talk to you, they threaten and harass you.They forgot to bring my dog home one day, another day they didn’t pick her up, another day they called somebody else not even related to anything when I specifically gave my friend’s phone number to be called, another day they sent me private information from another member that I don’t even know, just wrong stuff after wrong stuff and when I told them, they threatened me saying if I said anything they’d do something against me through my regulated college (how stupid is that?), they don’t treat the dogs well, I never understood why my dog was always anxious and hiding behind the pillows when I said we were going to daycare, now I understand why she didn’t want to go. There are groups on facebook saying all the bad stuff they do. Please do your research before and avoid this place at all cost. Own previous staff members were saying to please look for another daycare cause how bad they are. tons of bad reviews here too from previous clients. As soon as you say something that doesn’t please them, they start being extremely rude to you and start harass you. Run away from it.Not only this, read all their rude responses to the bad reviews. Instead of giving good customer service, listening to our concerns and complaints and learning and improving from that, all they do is not take ownership of the bad business they run and just blame clients and call them liars. Shame on you Philip and Laurie

We drop off our dog 1-2 a week. Offer full and part time. No appointments required and can buy sessions in advance. Our dog comes out of there totally tuckered out from all the play time she gets

My dog used to go to Dogtopia in Coquitlam since she was a puppy and absolutely loved going to daycare. No hesitations at all when we would arrive and the staff just absolutely loved it there. When we moved, I took her to this daycare and she was absolutely terrified about going in. I had never seen my dog more miserable about going to daycare and every time she would come home she would be so thirsty and would smell like pee. Saw on a FB post from a previous attendant that they do not interact with dogs there, they rarely change the water in the bowls and they would get lucky if all dogs got at least a walk in (Which they should be getting two). Do not recommend if you love your dog.

I was going to bring my 7 month old puppy here over the weekend as her brother had a booked appointment. I was shocked and appalled to hear from her brother’s owners that Joey and Nala were not welcome because they were mastiffs, which this daycare considers a “fighting breed”. Anyone who knows anything about dogs should know that Mastiffs are gentle, non aggressive dogs with lovely temperaments. Furthermore, discriminating against dogs based off of breed is appalling for any dog affiliated shelter to do as there is A LOT of research that says it comes down to how the owners raise them. I will never bring a dog here and would recommend that everyone else does the same.Ps: these dogs look like they’re vicious right? Give me a break...