Carrier Enterprise Canada LP - Statesman Dr

We have been dealing with the staff at this location for many years and they are absolutely amazing. Always helpful and have most of the units and parts in stock. Sherry has been excellent to deal with.

Killer furnace. Beware that this Bryant furnace can kill you I am currently without any heat as my Bryant furnace has died again (3 times in 11 years) waiting for parts. Best they can do is 2 weeks for a coupler kit. Bryant says deal with the dealer dealer says deal with Bryant. Bryant customer care does not seem to care I have no heat

Absolute wretched company, good luck getting a hold of anyone for anything. Getting pricing and availability on any parts that aren't on the website is pretty much an impossibility. They always try directing you to the website to figure stuff out yourself. The days when actual people would be available to help you are gone. Baffles me how a company this inept can stay in business.

Very rude people especially the manager.

I am very disappointed with the Carrier system installed in my residential house. The entire system is Carrier infinity Series system which cost around $18000 Plus Tax . The unit was installed in 2017 fall and the outdoor failed in 2018 Summer and it took Carrier and the dealer three weeks in hot summer after multiple visits to get the entire unit replaced. Moreover i had to again pay the installation for the outdoor unit...why??. Again this year now in 2020 the outdoor unit has again broken down in summer and its now two weeks with not luck to get it working. This is very bad for top of line system from Carrier. I am now worried what is going to happen when the system is out of warranty. I have 7 more years left and worried in that 7 years how may summers do we have to spend without AC. I would have given Negative 5* if the option was available for Carrier. Would never recommend Carrier to any of my friends and relatives.

Absolutely appalling service. No call backs, send you to the US for escalation and they couldn't care less. A Carrier dealer Comfort Pro red tagged our 5.5 year old 987 big deal furnace and held us ransom for changing the exhaust pipe which they say, isn't up to code. According to Carrier's installation guide, it is installed correctly!!! Carrier techs hides behind email, Comfort Pro still (after 10 weeks) hasn't provided a written quote, no one calls back, Carrier says its not their problem...2 weeks before the Propane company cuts off propane who happens to be good buddies with the HVAC Dealer....playing with our well-being and ransom money....Shameful...no recourse...Cu sotmer service sucks!!!!! They are not accountable.

Super friendly staff and drivers. I called in the P.O. and within 10 minutes I had the furnaces loaded by a singing Bob Marley. He made my day.

Buyer Beware!!!As I write this it is -21 degrees and waiting for parts to ship from the US.I have had a top of the line Infinity ICS furnace for 6 years now. It worked ok for the first couple of years, there were some bugs initially, but since then almost every part in the furnace has been replaced by the dealer under the guidance of Carrier. Carrier service was on-site 4 years ago but have never been back. The dealer, Aire One, has performed all the work since then and continually supported me coming here multiple times at no charge to get the unit working. I do a routine service on it every year.This is the second time within 6 months that the furnace has failed during sub zero temperatures and it can take a week to get the parts because they don't stock them in Canada. Although there is a 10 year warranty Carrier refuses to replace it and think this is acceptable to go though.Their customer service supervisor was apathetic and annoyed to deal with this. The customer service manager for Canada has never called me back. The whole experience with Carrier has been frustrating and the single worst purchase I have ever made. I will never own another Carrier product nor recommend one. I would however highly recommend Aire One as they have done nothing but their best to resolve this issue to the extent that they are replacing my furnace out of their own pocket because Carrier won't replace this now discontinued model that cannot be fixed. Rare in this day and age when a small company steps up where big companies like Carrier will not.Sincerely,Don B

was real nice to do work there Jean and joanne super nice ladies was there to do a major carpet repair

I am completely appalled at the commercial services division. As a Senior Member of an OEM manufacturer and service entity, I am fatigued with the effort that is required to get and answer, or even someone to answer the phone, or return calls in a timely manner from this organization. Their staff is apathetic, unreliable, and consistently fail to meet the expectations that are clearly set when a member of our staff is actually able to get through. There is a sense of entitlement, and an obvious lack of commitment to even the very basics of customer service.Our client base regularly conveys circumstances where they feel bullied by the financial mandate of the company, which uses discontinuation of support on OEM products to push new sales.The system forced me to select ONE STAR to be allowed to post, but in reality, I would not select even one.