Central Valley Veterinary Hospital

This review is based on maintenance appointments for our dog and cat. Each of our pets has unique health concerns - and the vets at this clinic are very supportive and capable of meeting their needs. They provide us with excellent advice and show compassion and interest in our pets. At one point, we had decisions to make with regards to our cat - the vets provided us with all of the options, cost estimates, pros/cons, etc. We chose the cheapest route and did not feel any pressure to choose otherwise. In the end, the path we chose worked out - and we are grateful that we made the decision with complete information. The support staff are also very helpful and very well trained with a strong skill set.

Dr. Bigger has been our family vet for awhile now and he has been absolutely wonderful! Both of our boys love seeing him. Additionally, the staff in the office is wonderful to work with. I’m sure it isn’t easy for anyone working at CV to deal with distressed owners on a daily basis - especially in a prolonged pandemic - but they have never failed us. I am so happy we found this wonderful and compassionately run clinic for our boys. Over the years, we have always been treated with kindness and respect by all the members of this outstanding team! Thank you all so much!

Excellent customer service from the first phone call. Welcoming and very efficient staff. Dr. Kim was efficient , thorough and very caring. My cat's blood test results came back so quickly and tho the diagnosis was grave the information she gave me made the hard decisions more informed and a bit better for me. thank you all for the heart felt service .

We have been using Central Valley for years for veterinary needs for cats and our dog. We have always been met with helpful staff and a welcoming atmosphere in clinic and on the phone....until today. I called this morning because our dog has had direct contact with bordatella and has now been showing symptoms for 3 days. I called to inquire whether he needed a course of antibiotics. The person who answered my call did not listen to the presenting complaint and offered us an appointment in 3 weeks. I felt like I was talking to a recorded machine (I assure you I was not). When I expressed that the dog was sick TODAY she recommended I call Fairfield Animal Hospital if I wanted to be seen same day. I called for reassurance and advise, which we have always gotten from other staff at the clinic. Disappointed.

called to ask about euthanize my senior elderly blind cat. Recently moved to the area. Understand I am not one of their regular clients but end of life care is pretty sensitive and hard already on an owner especially in a new area, without being met on the phone with complete lack of empathy. Redirecting me to call else where as my dying cat wont be seen is heart breaking. Don't list emergency care on your website services if you care so little for those in pain. Any kind words would've been nice as I am in tears on the phone. Instead the tone of voice has made me vow to never go here in the future and will be telling everyone I know to avoid like the plague as well. If you love your pets then don't make them suffer. Don't bother calling.Update: updating my 1 star to a 3 star based off the quick response and apology. Thank you.

The staff here is very friendly and compassionate. We just got a new puppy recently and they welcomed him with open arms. They also gave us advice (first time pet for us) and literature to help us along the way. He had an umbilical hernia repaired and he got neutered at the same time. The following day the clinic followed up to see how the patient was doing, and he was doing extremely well. Dr. Rasmussen and staff have truly found their calling.

(Written on behalf of family member) Had a scheduled appointment with Central Valley Vet Hospital to get their new puppy's second round of vaccinations and the parking lot was completely full so they had to park down the road (causing them to be 5 minutes late). Once met at the door, being there 5 minutes after the scheduled time, was rejected at the door and asked to reschedule an appointment, when they had to find child care for their autistic child to come for their appointment. The only reason they were late was because of their parking lot having insufficient space. When met at the door the staff were very rude and completely disrespectful. Will not recommend this place nor be coming back in the future.

Wonderful, caring staff! Appreciate them so much!

I took my puppy there for his second vaccination and a checkup. Loved the place. All of the staff were very professional and knowledgeable. A few days later I called about a small issue and received advice over the phone. Two days later they texted me to check up on my puppy. Highly recommend this vet.

Took my 5 yr old cat to this clinic yesterday. We had several issues to figure out. I’ve had cats since the age of 5 I’m 55. I have never once in all of those years seen such a thorough exam. For the first time I actually didn’t feel like a number on a conveyer belt. We saw the new dr there. She was so good with Ari I could tell she was a true pet lover. I don’t recommend places a lot but this one gets #1 in my opinion.