Shoppers Drug Mart

Ever since Drew Peddie left, the new ownership has been terrible. When I need physician approval for a refill, sometimes when I call the pharmacy says they will fax it and then... they just don't. For awhile I thought the issue was my doctor's office, but from talking to different people I've found out this is an issue with this specific Shoppers.I've switched to Bosson's Guardian. They aren't open as late, but Shopper's isn't worth the convenient hours anymore.

The older pharmacist whom I wont name so he dont get over worked is top notch. Super nice and helpful. I actually drive 30 minutes out of my way just to deal with him :)

the manager here is so rude. I lost/had my dog taken from the parking lot, when my siblings asked if she could check the cameras she told them she didn’t have access and laughed at them. Of course I went in and said something to her about laughing. Today I come in and ask to post a poster of it since I lost my dog in their parking lot and was told I could. So I did. Come back 2 hours later and it’s been taken down, when I asked why they said they arent allow to post things, so I asked for it back so I can post it somewhere else they told me they threw it out.. no your manager just hates me because I yelled at her for laughing about my dog being missing.

The pharmacy at this location is unorganized, under staffed, unfriendly, and lacking compassion. Generally people who are filling prescriptions are unwell or caring for an unwell loved one, be mindful of this and use some urgency. Do yourself a favour and fill your prescriptions else where.

The staff are very friendly and helpful discussing products on the shelf.My only criticism (hence 3 stars) is that medication isn't ready when promised- not even close. Even 24 hours after its supposed to be ready and it still isn't ready. This occurs almost 50% of the time. If this issue could be corrected, this Shoppers would be top notch.

Excellent service ! Extremely knowledgeable staff in all areas of the store, including pharmacy.Some things can’t be rushed, especially medications and new prescriptions.

If I could give this store a zero I would. Absolutely horrendous customer service! And this is not the first time.The staff and manager are rude, arrogant, unsympathetic, unprofessional, unaccomadating and simply lie to customers.My wife left this store in tears yesterday as the staff inside laughed at her.She purchased 2 hair dyes which were obviously defective, as they were 2 different colors when mixed, but had the same colour codes and bar code on the box.The staff and manager told her it was her fault, and they would not take anything back once it's been opened. Even though you can't tell if it's defective until you open it. They told her they didn't care, told her to contact the manufacturer, and outright refused to exchange them.They continued to laugh at her while she stood outside crying.We drove to a London Shoppers Drug Mart, the manager there looked at the product, said it was an obvious defect and it should not be like that, and refunded our money.If you live in strathroy, drive to London, it's only 20 minutes and the customer experience is night and day difference. We will not be spending any more money at this Shoppers.The owner/franchisee of this strathroy shoppers should be ashamed.

I'm honestly surprised at the amount of whining in the reviews. Never had an issue. I guess if I had one it would be the pricing being a tad high but thats ubiquitous these days.

BING! PHARMACY LINE 1. BING! PHARMACY LINE 2! BING BING BING *constantly* . So irritating. Non stop. Arm & Hammer toothpaste on special, stacked on the bottom shelf and seemingly empty/sold out. Squat down, hands & knees, oh, found some --at the very very back of the deep shelf. Long arms for the win. Check out girl standing at the register with a 'closed' sign doing her best to direct everybody to the self check out and sounding like we had no choice. So unwelcoming. I told her I didn't want self check out and she reluctantly moved her closed sign to accommodate my basket, but wouldn't put the stuff into my bag that I brought. Swipe, dump on counter. Forcing me to pick up immediately and put into bag. Swipe dump. I won't be back. Terrible experience.